Automotive Service Advisor

4 months ago

Webster, United States Turner Auto Care Full time $50,000 - $55,000
Are you an experienced customer care provider? We are looking to meet and network with happy, honest, dedicated, fun and customer centric automotive service advisors for future opportunities with our auto care shop. The individual in this role is the main customer liaison for our business. This person is responsible for developing positive & genuine relationships with our customers, our technicians, our office staff, our leadership and our vendors. Our service advisor manages the process and work flow between all these components and assures the best customer experience and service delivery.
The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and a willingness to learn and teach. Auto industry experience is a plus but is not required for this position. We are a family owned and operated repair shop (for over 50 years) and because we value our own balance of work and play we all have three day weekends to enjoy the things we love.

Why you should consider us …
  • 4 day workweek and 3 day weekends (Monday -Thursday 7:30 am - 6:00 pm)
  • Great pay for the right person plus bonus opportunities.
  • A great working environment.
  • We have THE best customers
  • Paid training opportunities.
  • Health insurance options available.
  • Retirement plan available.
  • Paid Time Off
  • Paid holidays

What our service advisor needs …
  • A love of people.
  • A positive, happy & friendly attitude.
  • Strong communication skills including; active listening, persuasiveness, attention to detail, excellent writing.
  • Computer skills.
  • Strong desire to provide an exceptional customer experience.
  • Ability to achieve targeted goals.
  • Strong attention to detail.
  • Strong leadership skills including; initiative, partnership, expressing expectations, follow through, consistency.

The general responsibilities of our automotive service advisor are...
  • Greet all customers in a gracious, welcoming and professional manner, whether in person, via text or on the phone.
  • Listen to the customers’ concerns and then discuss the customers’ concerns. Translate that information into instructions for the service technicians.
  • Prepare repair orders and provide customers with an estimate of service costs and timeline for repairs.
  • Communicate regularly and consistently with technicians throughout the day to ensure job timelines and customer expectations are being met. 
  • Communicate regularly and consistently with customers throughout the day to ensure they are up to date on the status of their vehicle.
  • Create and manage all appointments and our service schedule.
  • Parts ordering and management of any necessary parts returns.
  • Manage and maintain our vendor relationships. 
  • Inventory management.


About Turner Auto Care:

We are the best shop ever While our shop is named after the 3 Turner brothers that originally opened it in 1968, "we" are Scott and Vicki Bartlett. We partnered with Robert Turner in 2011 with the intention Robert retiring and us taking over the shop. In 2014, we all did just that and here we are At our shop, we do it all – including diagnostics, tune-ups, brakes and much more. We also focus on our customers and their experience when they come through our doors. We want them to feel welcome and safe. We want to laugh and joke with them. We want to learn about them and who they are. We want customers who want to know what shape their vehicle is in and to educate them on what steps are needed to ensure a long life, all while keeping prioritization in mind.

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