Platform Engineer Team Lead
3 days ago
ALTA IT Services is seeking a highly skilled Platform Engineer Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of platform engineers and providing high-quality support in managing, planning, monitoring, and reporting on our end user computing services.
Responsibilities:- Lead a team of 6 platform engineers and prioritize work efforts, complete status reports, and communicate with senior management and stakeholders.
- Perform deployments and troubleshoot complex issues in a large network environment.
- Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks.
- Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service.
- Provide solutions to complex issues; handle multiple tasks in a fast-paced environment.
- Work in a group setting and collaborate with remote personnel of various skill levels.
- Work with minimal supervision, with attention to detail, and follow-through.
- Ensure the Change Management procedures are followed.
- Develop automate tools for information gathering and configuration changes to the desktop environment.
- Provide guidance and recommendation for user and machine group policies.
- Maintain distribution points across all sites including vendor sites when necessary.
- Work closely with Application teams to test and approve new software being added to the builds.
- Troubleshoot complex application issues within the end user environment.
- Maintain currency in end user market trends and participate in industry workgroups as needed.
- 10 years of experience in IT support or related field.
- Experience in Systems Administration, including server & workstation troubleshooting.
- Experience using ticketing systems, such as ServiceNow.
- Microsoft Intune managing windows devices.
- Knowledge STIG or CIS controls.
- Knowledge of network concepts/protocols.
- Knowledge of scripting/programming.
- Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher).
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