Platform Engineer
2 days ago
ALTA IT Services is seeking a highly skilled Platform Engineer to join our team. As a Platform Engineer, you will be responsible for operating systems, device management, group policies, browsers, printers, and administrative scripting.
Responsibilities:- Work on a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders.
- Perform deployments, and troubleshoot complex issues in a large network environment.
- Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks.
- Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service.
- Provide solutions to complex issues; handle multiple tasks in a fast-paced environment.
- Work in a group setting and able to collaborate with remote personnel of various skill levels.
- Work with minimal supervision, with attention to detail, and follow-through.
- Ensure the Change Management procedures are followed.
- Develop automate tools for information gathering and configuration changes to the desktop environment.
- Provide guidance and recommendation for user and machine Intune configuration policies.
- Maintain distribution points across all sites including vendor sites when necessary.
- Work closely with Application teams to test and approve new software being added to the builds.
- Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models.
- Troubleshoot complex application issues within the end user environment.
- Maintain currency in end user market trends and participate in industry workgroups as needed.
- Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management.
- Process oriented and can document work processes and workflows.
- Knowledge of remote support tools +(e.g. Beyond Trust, Remote Help).
- Familiar with core technologies such as DNS, DHCP, storage and networking.
- Basic code skills in one of the following languages PowerShell/VBScript/Python.
- Preferred Skills 5 years of experience in IT support or related field.
- Experience in Systems Administration, including workstation & server troubleshooting.
- Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher).
- Experience using ticketing systems, such as ServiceNow.
- Intune managing windows devices.
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