Senior Systems Engineer

3 weeks ago

Bethesda, Maryland, United States ARK Solutions, Inc. Full time
Job Title: Senior Systems Engineer - Workplace Engineering

Location: Remote

Duration: 12+ months Contract

Job Description:

The Senior Systems Engineer - Workplace Engineering will serve as a Subject Matter Expert in a complex array of solutions. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable, and dependable. This individual will play a critical role in engineering and supporting Global Workplace Services as a technical resource, with the primary responsibility to design, implement, and maintain Virtual Desktop Infrastructure (VDI) solutions using Microsoft Azure technologies.

Candidate Profile:

Education and Experience:

  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 7+ years' experience in information technology including:
  • 5+ years' experience implementing cloud based SAAS/DAAS solutions and virtualization platforms and technologies.
  • 3+ years' experience in automation around infrastructure provisioning using scripting and automation technologies.
  • 5+ years of PowerShell scripting and PowerCLI or other scripting language.
  • 5+ Proven experience in designing, implementing, and supporting Azure VDI solutions. (AVD/W365)

Other Required Capabilities:

  • Hands-on experience with Azure Virtual Desktop (AVD) and Windows Virtual Desktop (WVD/W365).
  • Strong knowledge of Azure services, networking, and Windows operating systems
  • Strong understanding of the Virtual Desktop Infrastructure, and Cloud computing solutions
  • Strong technical documentation skills that can be used to turn over product to operation teams.
  • Proficiency in scripting and automation tools. PowerShell, Nerdio, Intune
  • Configure profile storage solutions to optimize performance and user data management.
  • Implement and manage user profile solutions to provide a consistent and personalized experience for virtual desktop users.
  • Develop and maintain automation scripts (e.g., PowerShell) to streamline VDI deployment, configuration, and management processes.
  • Implement and manage security controls, access policies, and encryption mechanisms for VDI environments
  • Strong understanding of the security controls, access policies, and encryption mechanisms for VDI environments
  • Ability to help lead the implementation and deployment of Azure VDI/W365 solutions according to best practices

Preferred:

  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
  • Demonstrated ability to perform independently as a member of a team and through cross functional initiatives
  • 2+ years with Agile and Design Thinking
  • Proved ability to create and maintain detailed documentation for VDI configurations, processes, and troubleshooting procedures.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.
  • Strong passion for technology and the drive to learn new technology
  • Strong understanding of the software development life cycle (SDLC)
  • Experience in recommendations for improvements and enhancements to the VDI environment based on emerging technologies.
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in requirements analysis/generation and developing systems architectures
  • Experience as a system engineer in programs that encompass systems architecture, requirements analysis, design, production, integration, test, and transition into operations
  • Proficiency in Visio, Word, Excel, PowerPoint

CORE WORK ACTIVITIES:

  • Provides engineering, oversight, governance, and tactical direction related to the cloud and workplace services that are required to enable the delivery of IT services
  • Provides input to the overall architecture, operational governance model
  • Research, designs, and tests components that are standards based, high performing, highly available, and secure in delivering the required business functionality
  • Educates internal and external users on the technologies to continually improve the knowledge and skill-base of the organization on how to operate and support the technology services
  • Participates in the evaluation and selection of service products
  • Supports analysis of the current environment to detect critical deficiencies and designs solutions for improvement
  • Utilizes capacity modeling to ensure systems have the necessary space and resources to perform the business strategy and goals.
  • Utilizes capability modeling to align systems strategy and planning with business strategy and goals
  • Consults with project teams to identify when it is necessary to modify services to accommodate project needs
  • Supports, implements, and promotes standard configuration and change management, processes and practices
  • Develop test plans, implementation plans, and project timelines for assigned projects
  • Leads Peer Design Reviews and Design Thinking sessions

Delivering Technology:

  • Performs quantitative and qualitative analyses for service design processes and projects.
  • Participates with the Service Delivery and Transition teams in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation.
  • Coordinates with appropriate IT and vendor relation teams.
  • Acts as a 4th level of support to cloud and workplace products and platforms.
  • Provides early warning to leadership regarding degraded or missed service levels

IT Governance:

  • Follows all defined standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
  • Maintains a proper balance between business and operational risk
  • Follows the defined project management standards and process

Managing Work, Projects, and Policies:

  • Coordinates and implements work and projects as assigned.
  • Complies with Federal and State laws applying to procedures.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Manages the flow of questions and directs questions.

Supporting Operations:

  • Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
  • Establishes and maintains complete and up-to-date information to ensure accurate reporting.
  • Represents team in resolving situations.
  • Maintains and manages inventory and service operations.

Additional Responsibilities:

  • Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
  • Attends and participates in all relevant meetings.
  • Presents ideas, expectations, and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Maintains positive working relations with internal customers and department managers.
  • Manages time effectively and conducts activities in an organized manner.
  • Performs other reasonable duties as assigned by manager.

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