Technology Support Specialist
2 months ago
Essential Functions:
- Respond to requests for assistance with technology-related issues by providing first-level in-person and remote support
- Enter requests in the IT ticketing system and resolve or escalate incident request as appropriate
- Consult with the campus community on the proper use of hardware and software
- Locally or remotely install, maintain, and uninstall software
- Receive, ship, transport, install, maintain, uninstall, and dispose of technology hardware
- Identify recurring problems and recommend hardware/software/training corrective measures
- Troubleshoot and resolve technology hardware and software issues
- Assist in maintaining a support function reference library and local documentation
- Assist in maintaining records of technology assets, problems, and solutions
- Assist in maintaining IT financial records and files
- Maintain confidentiality in all interactions with people and information
- Perform other related duties as assigned
Audio/Visual Responsibilities:
- Plan, coordinate, and support the use of audio-visual technologies for academic and administrative functions
- Plan, coordinate, and support live events using audio-visual technologies
- Manage and support videoconferencing systems
- Manage and support the university’s campus cable television system
- Record, store, and distribute audio and video as required
- Identify recurring problems and recommend hardware/software/training corrective measures
- Provide one-on-one informal end-user training
Miscellaneous/secondary Responsibilities:
- Assist in audio and video editing and post-production work
- Assist in Help Desk operations
- Install and maintain classroom audio-video technologies
- Install and maintain low-voltage signal cabling
Qualifications:
- Bachelor's degree or equivalent level of training and experience required
- Two years Help Desk or customer service experience required
- Strong software knowledge including Microsoft Windows and Microsoft Office required
- Ability to maintain confidentiality required
- Ability to work independently and in teams in a demand-based, service-oriented setting required
- Excellent organizational, interpersonal and communication skills, fluency in both verbal and written English required
**Must be US work authorized**
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