Technical Support Specialist

2 weeks ago


Lakewood, United States K2 Staffing Full time
Job Overview

Summary
Our client, K2 Staffing, is a prominent CPA Firm seeking a Level I or II Technical Support Specialist. The ideal candidate will possess a solid background in technology alongside exceptional interpersonal communication abilities.


Key Responsibilities

  • Facilitating the onboarding and offboarding of new users
  • Diagnosing and managing Windows Servers and Active Directory
  • Overseeing Local Area Network maintenance
  • Implementing and monitoring network security measures
  • Enhancing and maintaining both network software and hardware
  • Constructing and deploying file servers and cloud solutions
  • Setting up and configuring VOIP systems for new users
  • Conducting troubleshooting for network infrastructure
  • Managing Microsoft Exchange Server
  • Utilizing event log messages to facilitate repairs
  • Occasionally addressing escalated service requests requiring advanced responses

Qualifications & Requirements

  • A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory
  • Outstanding verbal and written communication skills
  • Strong time-management capabilities
  • Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player
  • Comprehensive understanding of technology and business productivity systems
  • High-level problem-solving abilities, exceptional customer service skills, and strong multitasking and organizational skills
  • Familiarity with RMM (remote monitoring and management) and PSA (ticketing systems), such as Jira

Preferred Qualifications & Experience (not mandatory)

  • Experience in Accounting / Fintech
  • Familiarity with CCH Products
  • Knowledge of Thompson Reuters products
  • Experience with Extron Conference systems
  • Quickbooks Administration skills
  • Technical writing and documentation experience
  • Understanding of ITSM / ITAM
  • Experience with Agile Methodologies

Our client provides a stimulating work environment, opportunities for career advancement, and continuous training.

Employment Type: Full time



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