Training and Quality Assurance Manager
2 months ago
SCHEDULE: 40 hours, Monday – Friday, 8:00 a.m. – 4:30 p.m. (some evenings and weekends as needed)
Salary: $66,372.80 DOE
LOCATION: Remote (with Travel)
SUMMARY OF THE POSITION:
The Training and Quality Assurance Manager specializes in training in Clinical and Technical areas while playing a crucial role in ensuring the competence and quality of documentation and performance of clinical and technical staff within the organization. The Training and Quality Assurance Manager is also responsible for designing and implementing training programs, assessing performance, and maintaining quality standards to uphold regulatory compliance and enhance patient care and documentation. Effective leadership, extensive clinical or technical expertise, and a commitment to continuous improvement are essential for success in this role.
*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review will be conducted for the Coordinator of Special Housing Initiatives. Acceptable results of annual credentialing and CORI reviews will be required of the Coordinator of Special Housing Initiatives
Requirements:REQUIRED:
- Bachelor’s degree in Human Resources, Training and Development, or a related field or
- 3 years of experience of effectively supervising, mentoring and training Staff of all levels
- Supervisory experience of 1 or more Staff
PREFERRED:
- Experience in Human Services or Behavioral Health sectors
- Experience training Staff on writing service documentation
- Experience training Staff on varying electronic or Microsoft systems
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Strong presentation and facilitation skills
- Excellent verbal and written communication skills
- Solid understanding of adult learning principles and instructional design methodologies
- Experience delivering training programs in a variety of formats (classroom, virtual, blended)
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Zoom and experience with learning management systems
- Strong emotional intelligence, self-awareness and ability to lead with empathy and inquiry
- Experience developing trusting relationships with colleagues
- Experience with training Staff on techniques to document services, other topics and utilize systems
PREFERRED:
- Experience with Carelogic or other Electronic Health Record Systems
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