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Restaurant Manager

4 months ago

Mooresville, United States Dunkin' Full time
Job DescriptionJob Description$500 sign on bonus
Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top     line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.


Responsibilities Include:

  • Able to perform all responsibilities of restaurant team members

  • Lead team meetings

  • Deliver training to restaurant team members

  • Ensure Brand standards, recipes and systems are executed

  • Create and maintain a guest focused culture in the restaurant

  • Review guest feedback results and implement action plans to drive improvement

  • Communicates restaurant priorities, goals and results to restaurant team members

  • Execute new product roll-outs including training, marketing and sampling

  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

  • Control costs to help maximize profitability

  • Completion of inventory on a periodic basis as determined by Franchisee

  • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

  • Completion of DCP and other vendor orders

  • Conduct self-assessments and corresponding action plans

  • Ensure restaurant budget is met as determined by Franchisee

  • Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

  • Engages with Dunkin’ Brands Field Operations team as appropriate


Management Responsibilities Include:

  • Recruit, hire, onboard and develop restaurant team members

  • Plan, monitor, appraise and review employee performance

  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction


Education/Experience:

  • Basic computer skills

  • Fluent in spoken and written English

  • Basic math and financial management

  • Previous leadership experience in retail, restaurant or hospitality

  • College Degree preferred


Key Competencies

  • Strong analytical skills and business acumen

  • Works well with others in a fun, fast-paced team environment

  • On time, demonstrates honesty and a positive attitude

  • Willingness to learn and embrace change

  • Ability to train and develop a team

  • Guest focused

  • Time Management

  • Problem solving

  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet

  • Repetitive motion including bending, stooping and reaching

  • Lifting packages (if applicable)

  • Wearing a headset (if applicable)

  • Working in a small space

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