Vice President of Customer Success
2 weeks ago
Looking for an exciting sales opportunity?
Perfect opportunity to build your career at a progressive healthcare IT company
PaxeraHealth is now hiring a Vice President of Customer Success who will lead and oversee all aspects of customer success, ensuring the satisfaction, retention, and growth of our customer base within the AI/Medical IT/PACS sector. This executive role is critical to fostering long-term relationships with clients, driving customer-centric strategies, and ensuring the effective utilization and growth of PaxeraHealth solutions.
As a developer of technologies that help manage millions of medical images every year, PaxeraHealth is shaping the industry and transforming technologies so radiologists and clinicians improve care and drive results. Paxera is a global leader and is growing rapidly in the USA.
The position is a remote position for a company located in Newton, MA, and requires someone who is energetic, willing to learn and wants to be involved in a fast paced and exciting environment.
We offer on the job training, and a respectful, friendly work environment in a growing company
PRIMARY FUNCTIONS AND RESPONSIBILITIES:- Leadership and Strategy:
- Develop and implement a comprehensive customer success strategy aligned with the company's goals and objectives.
- Collaborate with other executive leaders to align customer success initiatives with business development, sales, marketing, and product development. .
- Customer Relationship Management:
- Establish and maintain strong, long-term relationships with key stakeholders in client organizations.
- Act as a trusted advisor to customers, understanding their needs, challenges, and goals to deliver tailored solutions.
- Customer Retention and Growth:
- Develop and execute customer retention strategies to minimize churn and enhance customer loyalty.
- Identify opportunities for upselling and cross-selling additional products and services to existing customers.
- Monitor customer health metrics and implement proactive measures to address potential issues.
- Product Utilization and Optimization:
- Ensure customers are maximizing the value of Paxera products and solutions through effective utilization and optimization.
- Collaborate with the product team to provide customer feedback and insights for continuous improvement of our offerings.
- Lead customer training and education initiatives to enhance user adoption and proficiency.
- Performance Metrics and Reporting:
- Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.
- Provide regular reports and insights to the executive team on customer success metrics, trends, and areas for improvement.
- Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify opportunities for improvement.
- Advocacy and Voice of the Customer:
- Act as the voice of the customer within the organization, advocating for their needs and priorities.
- Develop customer advocacy programs, including case studies, testimonials, and reference accounts.
- Represent PaxeraHealth at industry events, conferences, and customer forums to promote our solutions and build brand credibility.
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Advanced degree (MBA, MHA) preferred.
- 10+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role.
- Proven track record of success in the medical IT industry.
- Deep understanding of medical IT technologies, workflows, and regulatory requirements.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
- Strategic thinker with a customer-centric mindset and a proactive approach to problem-solving.
- Proficiency in CRM software, customer success platforms, and data analytics tools.
Don’t miss out on this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement.
Powered by JazzHR
pZv5ZNDxar
-
Senior Vice President of Client Success
2 weeks ago
Newton Center, Massachusetts, United States PaxeraHealth Full timeJob OverviewExciting Leadership Opportunity in Healthcare TechnologyPaxeraHealth is seeking a Senior Vice President of Client Success to spearhead and manage all facets of client success, ensuring high levels of satisfaction, retention, and expansion of our client portfolio within the AI/Medical IT/PACS domain. This pivotal role is essential for nurturing...
-
Senior Vice President of Investment Banking
2 weeks ago
Dorchester Center, United States The Ladders Full timePosition OverviewThe Ladders is on the lookout for a Senior Vice President of Investment Banking to enhance our M&A and capital raising advisory services, particularly within the Aerospace & Defense sector. The ideal candidate will possess a minimum of 3 years of experience in Industrials M&A, demonstrating the ability to make an immediate and significant...
-
Associate Vice President, Annual
3 days ago
Newton, United States Boston College Full timeAbout the RoleThe Associate Vice President, Annual & Leadership Giving will play a critical role in driving the strategic growth of annual and leadership giving at Boston College. This individual will be responsible for developing and implementing comprehensive strategies to increase undergraduate donor counts and grow current-use annual gifts of $10,000 and...
-
Vice President of Business Growth
1 week ago
Dallas Center, Iowa, United States Interstate Batteries Full timeCompany OverviewAt Interstate Batteries, we strive to create a supportive environment where our team members can thrive both personally and professionally. Our commitment is to positively influence the lives of everyone we engage with.Position SummaryThe Vice President of Business Growth will lead the New Business Development initiatives within the National...
-
Newton, United States AlerisLife Inc. Full timeAbout the RoleAlerisLife Inc. is seeking a seasoned Executive Vice President to drive the transformation and growth of our senior living operations. As a key member of our executive leadership team, you will play a critical role in shaping the future of our organization.Key ResponsibilitiesCollaborate with the CEO and executive leadership team to develop and...
-
Vice President of Strategic Partnerships
2 weeks ago
Sun City Center, Florida, United States Chapters Health System Full timePosition OverviewThe Vice President of Strategic Partnerships plays a crucial role in leading the team responsible for fostering and enhancing professional relationships. This position is pivotal in developing, organizing, and executing strategies aimed at achieving the organization's goals in admissions and business growth.Key ResponsibilitiesOversee the...
-
Dorchester Center, United States State Street Corporation Full timeWholesale Non-CRE Credit Risk Modeling, Vice President Location Overview We are seeking a seasoned professional with extensive technical and quantitative expertise to take on the role of Vice President in Wholesale Non-CRE Credit Risk Modeling. This position is integral to our Centralized Modeling, Analytics, and Operations Group within the Financial Risk...
-
Senior Vice President of Senior Living Services
2 weeks ago
Newton, United States AlerisLife Inc. Full timeAbout the TeamWe are a collective of dedicated professionals driven by a shared mission to innovate purposefully and positively impact the lives of those we serve. Our core values—People First, Trust Matters, Moving Forward, and Passion for Life—guide our actions and interactions. We embrace diverse backgrounds, perspectives, and experiences, fostering a...
-
Senior Vice President of Airport Operations
2 weeks ago
Kennedy Space Center, United States Greater Orlando Aviation Authority Full timePOSITION: Senior Vice President of Airport Operations DEPARTMENT: Airport Operations Administration SALARY: Up to $150,000 annual salary LEVEL: E1 POSITION SUMMARY: As a key leader within the Greater Orlando Aviation Authority, the Senior Vice President of Airport Operations will oversee the comprehensive management of the airport's operational divisions at...
-
Newton, United States AlerisLife Inc. Full timeAbout the TeamWe’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences....
-
Newton, United States AlerisLife Inc. Full timeAbout the TeamWe’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences....
-
Senior Vice President of Planning Strategy
2 weeks ago
Dorchester Center, United States WSP Full timeJob Overview Senior Vice President of Planning Strategy - Exceptional Role at WSP Are you ready to take on a fulfilling challenge as a Senior VP of Planning Strategy at WSP? Become a vital part of our New England team, which encompasses various locations. Your Responsibilities:Expand and diversify the project portfolio with a clear vision and strategic plan...
-
Vice President of Finance
2 weeks ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer is a pivotal member of the Executive Team, reporting directly to the College President. This role is essential for safeguarding the financial health of the institution, ensuring that both immediate and future financial strategies are effectively...
-
Vice President of Finance
2 weeks ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer serves as a pivotal member of the Executive Team, reporting directly to the College President. This role is dedicated to safeguarding the financial health of the institution, ensuring both immediate and future fiscal stability, while managing business...
-
Vice President of Finance
2 weeks ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer is a pivotal member of the Executive Team, reporting directly to the College President. This role is dedicated to safeguarding the financial integrity of the institution, ensuring both immediate and future fiscal health, managing business operations, and...
-
Vice President of Finance
2 weeks ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer is a pivotal member of the Executive Team, reporting directly to the College President. This role is dedicated to safeguarding the financial integrity of the institution, ensuring both immediate and future fiscal health, managing business operations, and...
-
Vice President of Finance
1 week ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer serves as a pivotal member of the Executive Team, reporting directly to the College President. This role is essential for safeguarding the financial integrity of the institution, focusing on both immediate and future fiscal health, while ensuring that...
-
Vice President of Finance
1 week ago
Newton, New Jersey, United States Sussex County Community College Full timeCompany:Sussex County Community CollegeTitle: Chief Financial OfficerOverview:The Chief Financial Officer serves as a pivotal member of the Executive Team, reporting directly to the College President. This role is essential for safeguarding the financial integrity of the institution, focusing on both immediate and future fiscal health, overseeing financial...
-
Senior Vice President of Engineering
2 weeks ago
Newton, United States Sonesta Hotels Full timeJob Overview As the Senior Vice President of Engineering at Sonesta Hotels, you will be responsible for shaping the strategic direction of our engineering initiatives across the organization. Your leadership will ensure that our engineering practices align with the company's goals and operational excellence. Key Responsibilities Formulate and...
-
Vice President of Fiduciary Services
2 weeks ago
Dorchester Center, United States The Bank of New York Mellon Full timeShape the future with your expertise. At BNY Mellon, we provide a dynamic range of career opportunities at the convergence of finance, technology, and business. As a leading global asset management and banking institution, we oversee trillions in assets, custody, and administration. Recognized as the "bank of banks," we collaborate with 97% of the world's...
