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Executive Vice President, Senior Living Operations
2 months ago
About the Team
We’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences. At AlerisLife and our Operating Divisions you’ll find a dedication to one another that’s profound, where everyone plays a role in the success of others. What’s more, we have a respect for the commitments we all have outside of work-and the trust and flexibility to attend to them.
About you. . .
- Purpose and Meaning – You have an authentic connection to our vision, mission and values that helps you advance our culture and keep People First at all times.
- Advancing Others – Whether it’s for our customers or team members, you are known as someone committed to advancing others by supporting their continuous growth, providing the framework to grant agency and empower team members to be accountable to themselves and their teams to achieve results. You get it- positive team experiences lead to incredible customer moments.
- Operational Excellence – You are a systems thinker who encourages a mindset of continuous process improvement, with a focus of teaching and learning from others, and creating an environment of self-ownership of results.
- You Are Accountable – to our team, our customer and our brand(s). You believe that how we achieve results is just as important as what we accomplish together.
- Let’s Do This - Fast is as slow as we go You thrive on maintaining the focus on what’s now while managing multiple priorities, projects and competing demands and helping others anticipate and embrace what’s next.
Summary:
As Executive Vice President of Senior Living Operations, you will play a key senior leadership role in driving the transformation and growth of our business. As a seasoned leader in this senior living industry, you will have the opportunity to take on various activities including senior living operations, national sales strategy and enablement, revenue management, capital investments insights and clinical operations, ultimately enabling the teams to provide an industry-leading service experience and position the organization as a market leader.
The ideal candidate will possess extensive experience in senior living leadership or multi-unit operations, excellent financial acumen, and a track record of successfully repositioning and revitalizing communities. This role requires a deep understanding of operational standardization, scalability, financial modeling, and sales strategy, as well as a passion for enhancing the lives of our residents and team members while driving engagement, accountability and ownership throughout the organization.
Key Responsibilities and Outcomes
- Collaborate with the CEO and executive leadership team on strategy development and execution that will grow occupancy and sound business operations in a way that is scalable, sustainable and meets the future needs of our organization.
- Have a sense of owner mindset where they feel accountable for delivering results through the lens of agency and empowerment.
- Focused on building a culture of agency and self-accountability through reinventing the way in which we think, measure success and provide an environment of continual learning and teaching.
- Understands and rewards the behaviors and the correlation to the financial profit and loss results.
- Understand how to leverage, optimize and grow the organization’s resources in a responsible, efficient way to deliver on our strategy and drive the best outcomes.
- Create and deliver a best-in-class operational model, including change alignment and change management strategies that enable our teams to absorb and execute change that is successful and aligned with our goals.
- Evaluate and optimize, operational oversight support to maximize efficiency and support for the multi-site locations.
- Provide “in the field” leadership by creating an atmosphere of transparency, collaboration, respect, and accountability that inspires teams to do their best.
- Leverage expertise across teams, data, systems and tools that to strategically drive meaningful insights that will help us to prioritize focus and that allows us to respond, in an agile way, to meet our goals.
- Drive operational standardization and scalability initiatives across multiple locations, leveraging best practices and implementing standardized processes.
- Develop and execute strategic initiatives to reposition and revitalize existing communities, including product redesign, go-to-market strategies, and lease-up efforts.
- Oversight of the sales function and develop, implement and sustain sales strategies to maximize revenue potential throughout the portfolio.
- Build and maintain strong relationships with residents, families, staff, and external stakeholders, serving as a trusted advocate and ambassador for our communities.
- Exhibit "gravitas" to participate in internal/external presentations that will include interaction with key stakeholders.
- Keep current on all trends affecting the senior living industry, as well as the particular dynamics in the markets in which the AlerisLife communities are located, including supply and demand changes, competition, and trends that could affect current and future performance.
Key Competencies & Experience
- Experience working in a senior, strategic role leading a large senior living organization with multiple assets across several states.
- Clear sense of purpose and high level of accountability to business performance results.
- Demonstrated success in driving sales and revenue growth, with a strong sales mindset.
- Track record of success with capital investment and redevelopment projects, divestitures and acquisitions, including integrating culture and operational programs.
- Proven ability to develop and execute operational standardization and scalability strategies.
- Strong financial acumen and understanding of the inter-relationships between financial and operational data and how to connect them to key decision points.
- Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable insights.
- Excellent communication, interpersonal, and leadership skills, with a track record of building and motivating high-performing teams.
