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Senior Vice President of Senior Living Services
2 months ago
About the Team
We are a collective of dedicated professionals driven by a shared mission to innovate purposefully and positively impact the lives of those we serve. Our core values—People First, Trust Matters, Moving Forward, and Passion for Life—guide our actions and interactions. We embrace diverse backgrounds, perspectives, and experiences, fostering a profound commitment to one another's success. At AlerisLife Inc. and our affiliated divisions, we prioritize respect for our team members' commitments outside of work, providing the trust and flexibility needed to balance personal and professional responsibilities.
About You...
Purpose and Meaning: You resonate deeply with our vision, mission, and values, which empowers you to cultivate our culture and consistently prioritize People First.
Advancing Others: You are recognized for your dedication to supporting the growth of others, whether they are customers or team members. You create frameworks that grant agency and empower individuals to take ownership of their responsibilities, leading to exceptional customer experiences.
Operational Excellence: As a systems thinker, you advocate for continuous improvement and foster an environment where learning and teaching are paramount, encouraging self-ownership of outcomes.
Accountability: You hold yourself accountable to our team, our customers, and our brand. You understand that the process of achieving results is as significant as the results themselves.
Let’s Do This - Fast is as Slow as We Go: You excel at maintaining focus on current priorities while managing multiple projects and competing demands, helping others to anticipate and adapt to future challenges.
Summary:
As the Senior Vice President of Senior Living Services, you will assume a pivotal leadership role in steering the transformation and expansion of our operations. With extensive experience in the senior living sector, you will engage in various responsibilities, including overseeing senior living operations, national sales strategies, revenue management, capital investment insights, and clinical operations. Your leadership will empower teams to deliver an exceptional service experience, positioning AlerisLife Inc. as a leader in the market.
The ideal candidate will bring a wealth of experience in senior living leadership or multi-unit operations, strong financial acumen, and a proven track record in revitalizing communities. This role demands a comprehensive understanding of operational standardization, scalability, financial modeling, and sales strategy, coupled with a passion for enhancing the lives of residents and team members while fostering engagement, accountability, and ownership throughout the organization.
Key Responsibilities and Outcomes:
- Collaborate with the executive leadership team to develop and execute strategies that enhance occupancy and ensure sound business operations, aligning with future organizational needs.
- Embrace an ownership mindset, feeling accountable for delivering results through empowerment and agency.
- Foster a culture of self-accountability and agency by reinventing success metrics and promoting an environment of continuous learning.
- Recognize and reward behaviors that correlate with financial performance outcomes.
- Optimize organizational resources responsibly and efficiently to achieve strategic goals and drive optimal outcomes.
- Design and implement a premier operational model, including change management strategies that facilitate successful adaptation to change.
- Enhance operational oversight to maximize efficiency across multiple locations.
- Provide leadership in the field, cultivating an atmosphere of transparency, collaboration, respect, and accountability that inspires teams to excel.
- Utilize expertise across teams and data systems to drive meaningful insights that prioritize focus and enable agile responses to meet objectives.
- Lead initiatives for operational standardization and scalability across locations, implementing best practices and standardized processes.
- Develop and execute strategic initiatives aimed at repositioning and revitalizing existing communities, including product redesign and market strategies.
- Oversee the sales function, developing and sustaining strategies to maximize revenue potential across the portfolio.
- Build and maintain strong relationships with residents, families, staff, and external stakeholders, serving as a trusted advocate for our communities.
- Exhibit the gravitas necessary for internal and external presentations, engaging with key stakeholders effectively.
- Stay informed on trends impacting the senior living industry and the specific dynamics of the markets where AlerisLife communities operate.
Key Competencies & Experience:
- Experience in a senior strategic role leading a large senior living organization with multiple assets across various states.
- A clear sense of purpose and a high level of accountability for business performance results.
- Demonstrated success in driving sales and revenue growth with a strong sales orientation.
- A proven track record in capital investment and redevelopment projects, including successful integration of culture and operational programs.
- Ability to develop and execute strategies for operational standardization and scalability.
- Strong financial acumen with an understanding of the interrelationships between financial and operational data.
- Exceptional analytical, problem-solving, and decision-making skills, capable of translating data into actionable insights.
- Excellent communication, interpersonal, and leadership skills, with a history of building and motivating high-performing teams.
