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Hotel Front Desk

2 months ago

West Chester, United States Residence Inn Union Centre Full time
Job DescriptionJob Description

Are you Friendly, Authentic, Caring, and Thoughtful? If you said YES to all 4 of these then we are looking for you

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations, and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities, and upsells products to the guests.

Job requirements include, but are not limited to:

  • Ensuring a positive guest experience through building relationships and responding to Guest needs.
  • Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
  • Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
  • Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts

Must have a flexible schedule, weekends included.

One year of Hotel experience preferred.

Job Types: Full-time

Pay: $15.00 - $16.00 per hour based on experience