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Contact Center Representative
2 months ago
National Fulfillment, located at 105 Commerce Drive in Aston PA is seeking experienced Call Center / Contact Center Representatives.
We are seeking candidates who have ability to work on site in Aston. We have several different shifts varying but weekends are a must Th - Mon, Fri - Tuesday shifts available. 9-5 and 10 - 6:30. Also seeking someone to Lead the team Fri - Tuesdays
Our priority is we would like someone who speaks fluent Spanish as well as English. Also seeking those wanting to work weekends
Our pay rate starts at $15.50 / hour for Contact Center. The Lead position will be paid at a higher, competitive wage. We have excellent benefits including Med/Dental/Vision after 30 days, 18 days of PTO, 401k, EAP, and more
NFS falls under the Metro Supply Chain umbrella and is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
Main Duties and Responsibilities:
- Answering communication from consumers with the objective of:
- Creating new orders, providing order information
- Providing product information and answering questions
- Creating RMA’s
- Conducting proactive & timely consumer follow-up
- Acts as the voice of the product to the consumer and the voice of the customer to the company
- Identify how products meet consumer needs and create value for the consumer
- Ensure clear and coherent product messages across all marketing platforms
- Make sure consumers are aware of resources available for learning about products
- Communicates effectively with customers regarding status and details of orders
- Capable of resolving customer issues through various communication channels; phone, email, chat
- Be a goodwill ambassador for the company and our customer wth courteous treatment of all consumers
- Provide email support to customers; build email template library
- Demonstrate respect for the Company’s values daily, maintain and uphold all policies & procedures
- Assumes additional related responsibilities as required
- CC Research, identify and thoroughly understand highest value customer targets
- Experience using Microsoft Office (Word, Excel, Outlook)
- Problem solving skills
- Excellent communication skills
- Flexibility
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- Company team wear allowance
- 401k with company match
- Company sponsored social events
- Community volunteering
