Client Services Representative

4 months ago

Owings Mills, United States Tidewater Property Management Full time

Job Type Full-timeDescriptionCome join Tidewater Property Management We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment What will I do? Reporting to the Assistant Regional Director, as a Client Services Representative you will provide high-level customer service support for external clients and internal management under general supervision. This is a full time, non-exempt/hourly position.ESSENTIAL FUNCTIONSSupports and assists incoming client/vendor/internal calls, etc. on a day-to-day basis.Effectively and efficiently addresses concerns from homeownersAnswers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the systemMaintains knowledge of key clients and contactsInteracts on a daily basis with homeowners, other residents, vendors, etc. that come into the officeMaintains files, reports and related communications (hard copy and/or electronic)Researches and provides informational materials for returned mail and logs each item in the system on a daily basis Assists with the daily mail including opening, date stamping and sorting into the appropriate mailbox Runs appropriate postage for mail daily Distributes faxes to the appropriate mailbox daily Assists with office items including supplies, Xerox toners/drums, service calls, etc. Accept and handle client payments that come into the office and provide receipt of payment Sets up and arranges meetings, facilities and accommodations as required Writes professional e-mails as required Proofreads and edits materials to ensure high-quality communications All other duties as assigned RequirementsMINIMUM SKILLS AND QUALIFICATIONSStrong written and verbal communication skillsAbility to work as part of a team while also being a self-starterAbility to work in a fast-paced environmentAbility to take direction and constructive criticismExcellent data entry skillsShows initiative and needs minimal supervisionProficiency in Microsoft Office applications (Word, Excel, Outlook)Exceptional time management, prioritization and organizational skillsMust be able to multi-task efficiently and effectivelyPositive attitudeCustomer service-orientedAbility to adapt to different personalitiesAbility to learn new software PHYSICAL EFFORT REQUIRED Required to work at a personal computer as well as be on the phone for extended periods of time Must be able to stand, sit, walk for extended periods of time Ability to lift or move 10-20 lbs. Salary Description $$17-18/hour

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