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Spa Concierge and Front Desk Associate
2 months ago
We are seeking a highly motivated and customer-focused Spa Concierge and Front Desk Associate to join our team at the Omni Interlocken Resort. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Service: Greet and check-in guests, provide tours, and ensure a warm and welcoming experience.
- Front Desk Operations: Manage front desk duties, including booking appointments, handling guest inquiries, and resolving any issues that may arise.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell spa services and products to guests.
- Inventory Management: Maintain accurate inventory levels, restock supplies, and ensure a clean and organized retail area.
- Cash Handling: Handle cash and credit transactions, process payments, and maintain a secure and accurate cash handling system.
- Team Collaboration: Work closely with the Spa Manager and other team members to ensure seamless operations and exceptional guest service.
- Customer Service Experience: Minimum 1 year of experience in a customer-facing role, preferably in a spa or salon environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with guests and team members.
- Technical Skills: Proficient in using computer systems and software, with the ability to learn new systems and technologies.
- Physical Demands: Ability to stand, move, bend, and sit for extended periods, with the ability to lift up to 50 pounds.
- Competitive Compensation: Competitive hourly rate, with opportunities for commission and bonuses.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Professional Development: Opportunities for professional growth and development, with training and mentorship programs to support your career goals.
