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Front Desk Attendant

2 months ago

Kansas City, United States Holiday Inn KCI AirportKCI Expo CenterAtwell Suites Full time
Job DescriptionJob DescriptionOverview:

The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us

Primary Duties and Responsibilities:

  • Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotels internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
Other Duties and Expectations:

  • Work closely with all departments using crystal clear communication.
  • Lead by example; encourage co-workers to always perform at the highest levels.
  • Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
  • Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a Home Away From Home comfort during their stay.
  • Understand and respond to customers needs and ensure a high level of guest satisfaction.
  • Other duties as assigned.
Qualifications and Requirements:

  • 1 year of previous hotel experience is preferred.
  • 1 year of customer service, front desk, or related experience is preferred.
  • Opera/PMS experience is a bonus.
Job Types: Full-Time, Part-Time

Schedule (may vary):

  • 8-hour shift
  • Day Shift
  • Evening Shift
  • Holidays
  • Overtime
  • Weekend availability
Benefits:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Discount Program
  • Referral Bonus Program
  • Flexible Schedule