Current jobs related to Front Desk Assistant Manager - Kansas City - Avion Hospitality
-
Front Desk Manager
3 months ago
Kansas City, United States Hyatt Regency London Full time**Front Desk Manager** **$1,000 Sign-on Bonus! Only hotel in Cincinnati awarded Top Workplaces 4 years running! Come be a part of our award winning Team!** Hyatt Hotel Properties Hyatt Regency Cincinnati 151 West Fifth Streetundefined Cincinnati OH 45202 Posted: Jul 3, 2021 Share Front Desk Manager via Email **Summary** ***Only hotel in Cincinnati awarded...
-
Front Desk Manager
3 months ago
Kansas City, United States Arbor Lodging Management Full time** Front Desk Manager** **Job Category****:** Front Desk **Requisition Number****:** FRONT001730 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
Front Desk Supervisor
2 months ago
Kansas City, United States Origin Hotel Kansas City Full timeFront Desk Supervisor Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor...
-
Front Desk Supervisor
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...
-
Front Desk Agent
3 months ago
Kansas City, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01313 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
Front Desk Agent
2 months ago
Kansas City, United States Origin Hotel Kansas City Full timeFront Desk Agent Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's...
-
Front Desk Agent
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk AgentLocation: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's professional...
-
Front Desk Supervisor
6 days ago
Kansas City, United States MCR Hotels Full timeThe Front Desk Supervisor at the Aloft Leawood Overland Park is responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Responsibilities: Assist in interviews, hiring, onboarding, and strong performance of front desk team members In the absence of General Manager and/or Assistant General Manager, act as...
-
Front Desk Agents
2 months ago
Kansas City, United States Hyatt Regency London Full time**Front Desk Agents** **come join our team!** Hyatt Franchise Locations Hyatt Regency Lexington 401 West High Streetundefined Lexington KY 40507 Posted: Mar 23, 2021 Share Front Desk Agents via Email **Summary** Looking for Full-Time Front Desk Agent at Hyatt Regency Lexington **Job overview** The Front Desk Agent greets guests, processes check-ins and...
-
Front Desk Associate
3 weeks ago
Kansas City, United States Atrium Hospitality Full timeHotel: Kansas City Homewood Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk
2 months ago
Kansas City, United States SafeSplash Kansas City (Zona Rosa) Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFree uniformsCompany OverviewIF YOURE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOURE AT THE RIGHT PLACE.At SafeSplash, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by...
-
Front Desk Associate
3 months ago
Kansas City, United States Onelife Fitness Full time** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT12001 Showing 1 location **Job Details** **Description** **Summary Objective:** Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates...
-
Front Desk Supervisor
3 months ago
Kansas City, United States Atrium Hospitality Full timeHotel: Kansas City Homewood SuitesFront Desk SupervisorFull time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Pay Rate: $19.95 At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for...
-
Front Desk Medical Receptionist
22 hours ago
Kansas City, Missouri, United States Preferred Physical Therapy Full timeJob SummaryWe are seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our team at Preferred Physical Therapy. As a key member of our staff, you will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.Key ResponsibilitiesFront Desk Operations:...
-
Front Desk Receptionist
3 months ago
Kansas City, United States Senior Star Full time** Front Desk Receptionist** **Job Category****:** ADMINISTRATIVE **Requisition Number****:** FRONT002793 Showing 1 location **Job Details** **Description** **NEW HIGHER WAGES and BONUSES!** **Senior Star is a Great Place to Work 4 years running! Our Associates are our number one priority! We do for each other with LOVE!** **Come make a difference with us!**...
-
Front Desk Associate
1 month ago
Kansas City, United States Emler Swim School Full timeJob DescriptionJob Description Are you looking for an exciting job that keeps you connected with children and their families? Join Emler Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for...
-
Front Desk Associate
1 week ago
Kansas City, United States Emler Swim School Part time $13Job DescriptionJob Description Are you looking for an exciting job that keeps you connected with children and their families? Join Emler Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for...
-
Front Desk Manager
1 day ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeDescription Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....
-
Front Desk Representative
4 days ago
Kansas City, United States Percepta House Full time $17 - $24Job DescriptionJob DescriptionJob Title: Front Desk RepresentativeLocation: Kansas City, MODepartment: OfficePosition Type: Full-TimeJob Summary:As a Front Desk Representative, you will be the first point of contact for our clients and visitors. Your primary responsibility will be to ensure a welcoming and efficient front desk operation. You will handle a...
-
Front Desk Manager
5 days ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeJob DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...
![Avion Hospitality](https://media.trabajo.org/img/noimg.jpg)
Front Desk Assistant Manager
1 month ago
Job Type
Full-time
Description
Job Summary
The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Education & Experience
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Job Duties & Functions
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Maintain a warm and friendly demeanor at all times.
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
- Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s.
- Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards.
- Assist with preparation of all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s.
- Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
- Assist with development of employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
- Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
- Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use.
- Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and upselling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s.
- Ensure implementation of all Avion Hospitality policies and house rules.
- Understand hospitality terms.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Attend monthly all-employee team meetings and any other functions required by management.
- Obtain all necessary information when taking room reservations.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages and promotions currently underway.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Process and handle guest laundry (property specific).
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Avion Hospitality standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Avion team meeting.
- Focus the Front Desk Department on their role in contributing to the guest service scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
- Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Conduct meetings according to Avion Hospitality standards as required by management.
- Other duties as required.