Subaru Star Delivery Specialist

4 weeks ago


Metairie, United States Bryan Subaru Full time
Job DescriptionJob Description

Position Overview: The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore re-deliveries between 14 – 60 days after initial delivery while providing an extraordinary customer experience that incorporates the HEART Pillars, and The Subaru Love Promise. The Subaru Star Delivery Specialist is a vital role, which improves customer retention and differentiates your store in the marketplace

Primary Responsibilities:

• Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending offsite meetings as requested by Subaru)

• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet

• Ensure new owner familiarity with Retailer’s Service & Parts Department

• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery

• Maintain a re-delivery calendar/schedule

• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)

• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore re-delivery appointment, Journal & Pen set, Love-Encore brochure (paper or electronic), and are introduced to the Delivery Specialist if available

• Be a resourceful Subaru STAR to all departments at the Retailer o (ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)

• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer

• Track Love-Encore survey results; monitor for continued customer experience improvement 

Secondary Responsibilities:

• Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated

• Assist in maintaining the customer’s relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise

• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)

• As requested, assist with scheduling the new owner’s first service appointment

• Assist Retailer in maintaining current customer-facing point of purchase materials 



  • Metairie, United States Bryan Subaru Careers Full time

    *Position Overview:* The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore re-deliveries between 14 – 60 days after initial delivery while...


  • Metairie, United States Bryan Subaru Part time

    Position Overview: The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore re-deliveries between 14 – 60 days after initial delivery while...


  • Metairie, Louisiana, United States Bryan Subaru Full time

    About UsBryan Subaru, a family-owned automotive dealership, has been a trusted name in the Greater New Orleans area for over six decades. Our workforce enjoys extensive training programs, a dynamic company culture, and numerous opportunities for career advancement and personal growth.What We OfferComprehensive TrainingMedical, Dental, and Vision Coverage401K...


  • Metairie, United States Bryan Subaru Full time

    Are you passionate about technology and customer service? We are looking for dynamic individuals to become part of our innovative Internet Sales division at Bryan Subaru.This position offers a fantastic opportunity to kickstart your career in the automotive retail sector while gaining insights into the complete dealership process. Role OverviewIn this...


  • Metairie, United States Bryan Subaru Full time

    Position OverviewWe are seeking a dedicated Parts Distribution Associate to manage the flow of automotive components within our facility. This role is crucial for maintaining our inventory and ensuring timely deliveries.Key ResponsibilitiesReceive shipments: Handle incoming parts and ensure accurate logging into our inventory system.Inventory Management:...

  • Logistics Coordinator

    2 weeks ago


    Metairie, United States Bryan Subaru Full time

    Position OverviewWe are seeking a dedicated individual to manage the logistics of our parts inventory. This role involves a variety of responsibilities that are crucial to the efficient operation of our warehouse.Key ResponsibilitiesReceive and Process Shipments: Handle incoming parts deliveries with accuracy and efficiency.Inventory Management: Organize and...


  • Metairie, United States Bryan Subaru Full time

    Position OverviewWe are seeking a dedicated individual to manage our logistics and warehouse operations. The ideal candidate will be responsible for overseeing the flow of parts and ensuring efficient inventory management.Key ResponsibilitiesManage Incoming Shipments: Oversee the receipt of parts shipments to ensure accuracy and quality.Inventory Management:...

  • Shipping & Receiving

    4 weeks ago


    Metairie, United States Bryan Subaru Full time

    Job DescriptionJob DescriptionReceive parts shipmentsStocking parts in warehouseShip return partsOccasional driving for parts deliveryAutomotive Experience preferredMonday-Friday 7:30 - 4:30Pay relative to experienceMust pass drug test Must have valid driver's license and clean MVR 


  • Metairie, Louisiana, United States Marsh & McLennan Companies Full time

    Job Title: Carrier Contact SpecialistWe are seeking a skilled Carrier Contact Specialist to play a vital role in maintaining strong relationships with our carrier partners.Key Responsibilities:Manage carrier contacts within our database to ensure seamless communication and collaboration.Work closely with our Resource Pro/Placement liaison to ensure timely...


  • Metairie, Louisiana, United States Gifted Healthcare Full time

    Job Details**Job Title:** Travel Nurse RN Specialist**Job Type:** Travel Nursing**Location:** NationwideJob Description**About the Role:**We are seeking a skilled Travel Nurse RN Specialist to join our team at Gifted Healthcare. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of settings and locations, providing...


  • Metairie, Louisiana, United States Gifted Healthcare Full time

    Job DetailsJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: TelemetryDiscipline: Registered Nurse (RN)Duration: 13 weeksHours: 36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAbout the JobGifted Healthcare is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the...


  • Metairie, Louisiana, United States Communication Technology Industries LLC Full time

    Job OverviewCommunication Technology Industries LLC is a leading provider in the networking and telecommunications sector, recognized for delivering efficient and effective solutions tailored to critical IT requirements. Our expertise encompasses both routine operational management and complex enterprise-level projects.The Telecommunications Network...


  • Metairie, Louisiana, United States Communication Technology Industries LLC Full time

    Job OverviewCommunication Technology Industries LLC is a leading provider in the field of networking and telecommunications solutions. Our reputation is built on delivering efficient, straightforward, and effective responses to critical IT challenges.The Telecommunications Network Specialist will oversee the delivery of advanced and tactical solutions for...


  • Metairie, Louisiana, United States Communication Technology Industries LLC Full time

    Job OverviewCommunication Technology Industries LLC is a leading provider in the networking and telecommunications sector, renowned for delivering efficient and effective solutions tailored to critical IT demands. Our expertise encompasses both routine operational management and complex enterprise-level initiatives.The Telecommunications Network Specialist...


  • Metairie, Louisiana, United States Felipe's Taqueria Full time

    Job OverviewThe Burrito Line Culinary Specialist is a pivotal role at Felipe's Taqueria, serving as the initial point of contact for our valued guests. This position embodies our commitment to exceptional service and hospitality. The Culinary Specialist welcomes each guest with a warm smile, accurately takes their orders, and ensures that all requests are...


  • Metairie, United States Bios Technologies Full time

    Job DescriptionJob DescriptionSalary: $60K - $80KInformation Security Specialist About BIOS TechnologiesBIOS Technologies is an established and proven Technology Solutions company with a 20-year track record of partnering with fast-growing and forward-thinking businesses to envision what is coming next and determine the best technology plan and support...

  • Travel Nurse RN

    34 minutes ago


    Metairie, Louisiana, United States VieMed Healthcare Staffing Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistJob Summary:VieMed Healthcare Staffing is a leading healthcare staffing agency that specializes in connecting skilled professionals with top healthcare facilities. We are committed to providing exceptional service delivery and ensuring seamless continuity of care.Job Description:We are seeking a qualified...


  • Metairie, Louisiana, United States LCMC Health Full time

    Join Our Team as a Blood Bank Clinical Lab SpecialistYour role transcends the traditional job description. As a Blood Bank Clinical Lab Specialist, you possess a unique talent for uncovering critical insights that can unravel complex medical challenges. Your focus is not on personal recognition but on illuminating health issues and diseases, including...

  • ERP Specialist

    5 days ago


    Metairie, United States New Charter Technologies Full time

    Position Summary: The ERP Specialist is responsible for leading and facilitating the change management activities associated with the implementation of an Enterprise Resource Planning (ERP) system, and future IT projects across various government departments. The role involves working with stakeholders at all levels of government to ensure smooth transitions...

  • ERP Specialist

    7 days ago


    Metairie, United States Communication Technology Industries LLC Full time

    Job DescriptionJob DescriptionPosition Summary:The ERP Specialist is responsible for leading and facilitating the change management activities associated with the implementation of an Enterprise Resource Planning (ERP) system, and future IT projects across various government departments. The role involves working with stakeholders at all levels of government...