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Front of House Coordinator

2 months ago

Hendersonville, United States RELIVE Health Hendersonville Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Profit sharing
  • Wellness resources

Benefits/Perks
  • Attractive Compensation Package
  • Growth Opportunities
  • Service Benefits - Varying per Location
  • Transferable Skill Development
Company Overview
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you


Job Summary
As a Front of House Coordinator, you are responsible for maintaining a high level of professionalism and confidentiality. The Front of House Coordinator will properly onboard and check out all clients/patients based on the services provided. It is required that the individual establish effective working relationships with other staff and external vendors and suppliers. Maintains thorough knowledge of all clinic services and maintains the highest level of product knowledge. Provides guests with the best possible care throughout the clinic experience. Understands the ingredients in products and can provide guests with an explanation of how they work. Communicate effectively with guests, members, and patients via telephone, email, and face-to-face to promote Relive services and membership opportunities.

Responsibilities
  • Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
  • Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
  • Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
  • Accurately use online booking systems.
  • Assist with patients calling with questions and following up.

Qualifications
  • Educated to GED level
  • Previous experience working in Customer Serving environments
  • Experience in a medical setting is preferable.