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Strategy and Operations Manager

2 months ago

Daly City, United States Comprehensive Staffing Solutions of Georgia LLC Full time
Job DescriptionJob Description

This is a remote position.

The Fraud team is looking for a Strategy & Operations manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters.
You’ll specifically be focused on creating our strategy around New Business Verticals and International Markets.
You'll grow familiar with our three audiences - Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud.
You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term.
Most importantly, you'll help promote the delicate balance between providing our users with the best experience possible while keeping bad actors at bay.

About the Role:
You are a data-driven, truth seeker, strategic operator. You combine business context and analytics to take a problem area and implement a customized solution, while bringing others along in their thinking and creating leverage through their own teams and collaboration within the broader company.

As a Strategy and Fraud Prevention Lead, you will establish the approach to fraud management, develop products, pricing, and strategies to create a market-leading subscription business. Your role involves analyzing fraud vectors, partnering with various teams, leading a high-performing team, and using data-driven methods to improve fraud prevention and business growth. You'll also collaborate with internal and external partners on chargeback dispute strategies.

Requirements
  • Experience: 6+ years in consulting, strategy, business development, operations, technology, investment banking, analytics, or related fields; experience in high-growth or subscription businesses is a plus.
  • Leadership: Proven ability to lead large projects and teams, achieve goals, and thrive in a collaborative environment.
  • Skills: Strong problem-solving and analytical abilities, proficiency in SQL, and expertise in Excel for maintaining complex spreadsheets.
  • Direct Leadership: Hands-on experience in people management.