Technical Support Engineer

1 month ago

Detroit, United States Dynatrace Full time
Job DescriptionJob DescriptionCompany Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

  • Troubleshooting is your passion 

  • Enterprise application support experience 

  • You are fascinated by technical challenges and think outside the box 

  • Enjoy being creative and show a high-energy with a passion for winning 

  • Strong communication and presentation skills 

  • Self-motivated with a strong work ethic 

  • Hands-on team player and proactive person of action 

  • Passion for exchanging knowledge with other colleagues and suggesting product improvements 

Qualifications

Minimum Requirements 

  • 1+ years of related technical work experience supporting/developing Python based applications 

  • Bachelor's degree or relevant technical related experience or training 

  • 1+ years of experience working with SaaS applications and infrastructure. 

Preferred Requirements 

  • 3+ years of related technical work experience supporting/developing Python based applications 

  • Experience with software support and troubleshooting   

  • Knowledge of Python framework(s) (i.e. Django, Flask, etc.) 

  • Experience writing and debugging complex Python applications 

  • Exposure to Java (JMX and PMI), .NET Development, or other programming languages 

  • Experience with database technologies (MS SQL, Oracle, IBM DB2) 

  • Exposure to Prometheus scraping 

  • Exposure to SNMP 

  • Experience with network troubleshooting 

  • Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.) 

This position will work in a 2- day per week Hybrid Schedule from the Detroit office.



Additional Information

Salary DOE is $80K - $95K, DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location. 

Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

 

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