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Client Support Trainee

1 month ago

Katy, United States Gen Alpha Full time
Job DescriptionJob Description

Here at Generation Alpha, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an entry-level Client Support Trainee to assist our new and existing nonprofit clients in their mission to expand their charitable reach. This role requires a proactive approach to innovative fundraising initiatives that enhance community contributions for our partnered charities.

The Client Support Trainee will play a pivotal role in executing direct campaigns and engaging with consumers to promote our clients' causes and missions. This entry-level position offers the exciting opportunity to advance into other roles within the company, and cross-functional teamwork allows our trainees to discover what they truly enjoy doing professionally.

Responsibilities of a Client Support Trainee:

  • Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
  • Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
  • Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
  • Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
  • Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations

Requirements of a Client Support Trainee:

  • While a background in customer service, sales, or marketing is preferred, it is not mandatory (this is an entry-level position with training provided)
  • Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
  • Exhibit a strong desire to actively contribute to the community by supporting charitable causes
  • Available for in-person meetings and entry-level training sessions at our office
  • Comfortably address both small and large groups, displaying strong communication skills
  • Thrive in both independent and team-based work environments
  • Exemplifying a solution-oriented attitude and a willingness to support team-members


 

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