IT Service Desk Analyst
1 month ago
If Tier 1 requires assistance, it is expected that they will reach out to the appropriate team member on Tier 2, IT Operations, or IT Applications to see if more can be done at the Tier 1 level. If escalation is needed, this would involve a warm transfer of responsibility or partnership with the appropriate corresponding team member to close the incident.Responsibilities
Identifies, diagnoses, and resolves issues in an IT Service Desk environment including, but not limited to:
PC desktop & laptop hardware, including working with various vendors as needed.
PC software installation & updates.
PC peripherals such as keyboards, mice, webcams, etc.
Security camera hardware & software.
Microsoft Outlook, Teams, Office, & other Microsoft products.
Global Protect VPN.
Active Directory & Adaxes.
General applications, both enterprise/internal & public.
Enterprise network / intranet, & Internet sites.
Printer/scanner functionality & installation.
Occasionally taking escalations from Management and ensuring consistent communications to all levels of staff, including IT Management & the affected customers.
Provide world-class customer service when speaking with customers or assisting other Technicians and provide support of all IT Service Desk functions.
Communicates resolution details to affected end users & IT Management as needed.
Always use sound judgment to ensure a safe and accident-free work environment.
Compliance with all Company policies and procedures.
Foster and maintain professional work relationships with operational leaders and co-workers.
Provides one-on-one remote problem resolution to end users, both over the phone and using available remote software tools.
Assists in the imaging & configuration of end-user PC desktop/laptop hardware, software installation & updates, peripherals, phones and other desk hardware, such as monitor mounts.
May be responsible for tracking and maintaining inventory as well as shipping and receiving.
Experience with Enterprise-level ticketing systems such as ServiceNow strongly preferred.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are requires of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Skills
Excellent interpersonal communication skills, both written and oral.
Strong organizational skills.
Excellent customer service skills, with ability to multi-task.
Must maintain a valid driver’s license and acceptable driving record.
Able and willing to travel 50% is expected of all Information Technology Support Technicians.
Two years’ experience providing end-user phone support for current PC desktop and application software OR Two years’ experience installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Bachelor’s degree with major in Information Technology preferred.
Focus and desire on learning various Information Technology skills.
Microsoft Certifications preferred.
-
Service Desk Specialist
3 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeService Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...
-
Service Desk Specialist
3 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeService Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...
-
Service Desk Specialist II
3 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeJob Posting: Service Desk Analyst II – Plano, TXCornerStone Technology Staffing Services is seeking an experienced and motivated Service Desk Analyst II to join our client's team in Plano, TX. This role is ideal for someone who is passionate about aligning technology solutions with business strategies and enjoys working in a dynamic, problem-solving...
-
Service Desk Specialist II
3 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeJob Posting: Service Desk Analyst II – Plano, TXCornerStone Technology Staffing Services is seeking an experienced and motivated Service Desk Analyst II to join our client's team in Plano, TX. This role is ideal for someone who is passionate about aligning technology solutions with business strategies and enjoys working in a dynamic, problem-solving...
-
Service Desk Analyst
3 weeks ago
Plano, United States Find Great People | FGP Full timeJob Title: Service Desk TechnicianOverview: Are you a tech-savvy problem solver with a passion for customer service? We’re seeking a Service Desk Technician to join our dynamic team, supporting 2000 end users across various locations, including 120 on-site. This role offers a unique opportunity to work with cutting-edge technology in a collaborative,...
-
Service Desk Analyst
3 weeks ago
Plano, United States Find Great People | FGP Full timeJob Title: Service Desk TechnicianOverview: Are you a tech-savvy problem solver with a passion for customer service? We’re seeking a Service Desk Technician to join our dynamic team, supporting 2000 end users across various locations, including 120 on-site. This role offers a unique opportunity to work with cutting-edge technology in a collaborative,...
-
Deal Desk Analyst
2 months ago
Plano, United States Intuit Full timeOverview Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper. As a Deal Desk Analyst, you will be responsible for supporting Intuit’s deal desk...
-
Mortgage Rate Lock Desk Pricing Analyst
4 weeks ago
Plano, United States Sunflower Bank Full timeJob DescriptionJob DescriptionDescription:Sunflower Bank is looking for an energetic, highly motivated individual to fill the position of a full-time Mortgage Rate Lock Desk Pricing Analyst at our Plano, TX location.MUST HAVE: 3+ years of experience with mortgage lock desk experienceAbility to research and resolve issues independently.Excellent verbal and...
-
Service Desk/Help Desk
3 months ago
Plano, United States She Recruits, LLC Full timeJob Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...
-
Service Desk/Help Desk
2 months ago
Plano, United States She Recruits, LLC Full timeThe Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across...
-
Level 1 Service Desk Analyst
2 weeks ago
Plano, United States Insight Global Full timeMust-haves 2-3 years experience in a helpdesk/Service Desk role providing mostly phone support Direct Experience with Hardware and Software Trouble Shooting Windows 10 experience Experience Remoting into users and troubleshooting using remote software Imaging experience Microsoft and Adobe trouble shooting experience Ticketing system experience (ServiceNow...
-
Level 1 Service Desk Analyst
4 weeks ago
Plano, United States Insight Global Full timeMust-haves2-3 years experience in a helpdesk/Service Desk role providing mostly phone supportDirect Experience with Hardware and Software Trouble ShootingWindows 10 experienceExperience Remoting into users and troubleshooting using remote softwareImaging experienceMicrosoft and Adobe trouble shooting experienceTicketing system experience (ServiceNow...
-
Level 1 Service Desk Analyst
2 weeks ago
plano, United States Insight Global Full timeMust-haves2-3 years experience in a helpdesk/Service Desk role providing mostly phone supportDirect Experience with Hardware and Software Trouble ShootingWindows 10 experienceExperience Remoting into users and troubleshooting using remote softwareImaging experienceMicrosoft and Adobe trouble shooting experienceTicketing system experience (ServiceNow...
-
Level 1 Service Desk Analyst
4 weeks ago
Plano, United States Insight Global Full timeMust-haves2-3 years experience in a helpdesk/Service Desk role providing mostly phone supportDirect Experience with Hardware and Software Trouble ShootingWindows 10 experienceExperience Remoting into users and troubleshooting using remote softwareImaging experienceMicrosoft and Adobe trouble shooting experienceTicketing system experience (ServiceNow...
-
Service Desk Specialist
2 weeks ago
Plano, United States Apex Systems Full timeApex Systems has an urgent need for a Service Desk Specialist in Plano, TX! This will be a 6 Month contract to permanent hire position supporting one of our Largest Healthcare Clients. Please see below for details.Job Title: Service Desk Specialist Location: Plano, TX (3 days a week on-site / 2 days a week remote)Duration: 6 month contract to permanent...
-
Service Desk Specialist
2 weeks ago
Plano, United States Apex Systems Full timeApex Systems has an urgent need for a Service Desk Specialist in Plano, TX! This will be a 6 Month contract to permanent hire position supporting one of our Largest Healthcare Clients. Please see below for details.Job Title: Service Desk Specialist Location: Plano, TX (3 days a week on-site / 2 days a week remote)Duration: 6 month contract to permanent...
-
Service Desk Specialist
16 hours ago
Plano, Texas, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, and troubleshooting issues.Key Responsibilities:Provide phone support to internal employees, resolving issues and...
-
MSP Help Desk/Service Desk Support
4 months ago
Plano, United States Axxys Technologies, Inc. Full timeJob DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...
-
IT Service Desk Associate
2 weeks ago
Plano, United States GuideIT Full timeAbout GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...
-
IT Service Desk Associate
2 weeks ago
Plano, United States GuideIT Full timeAbout GuideITGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate...
