Service Desk Specialist

2 weeks ago


Plano, United States Apex Systems Full time

Apex Systems has an urgent need for a Service Desk Specialist in Plano, TX This will be a 6 Month contract to permanent hire position supporting one of our Largest Healthcare Clients. Please see below for details.



Job Title: Service Desk Specialist

Location: Plano, TX (3 days a week on-site / 2 days a week remote)

Duration: 6 month contract to permanent hire


Job Description:

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
  • Possesses comprehensive knowledge of desktop operating systems and applications



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