Service Desk Specialist II
2 weeks ago
Job Posting: Service Desk Analyst II – Plano, TX
CornerStone Technology Staffing Services is seeking an experienced and motivated Service Desk Analyst II to join our client's team in Plano, TX. This role is ideal for someone who is passionate about aligning technology solutions with business strategies and enjoys working in a dynamic, problem-solving environment.
Ideal Candidate Profile:
The ideal candidate for the Service Desk Analyst II position is a seasoned professional with a strong background in technology support and service desk operations. You should have a proven track record of working with business partners to deliver effective technical solutions and possess the ability to support complex processes that may cross multiple functions within an organization. As a Service Desk Analyst II, you will play a critical role in ensuring the seamless operation of technology services, serving as both a team member and a technical escalation point when necessary.
Key Responsibilities:
• Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users.
• Incident Management: Log and track incidents in the Service Desk ticketing system.
• Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions.
• Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.
• Remote Support: Provide remote assistance to end-users using appropriate tools.
• Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions.
• Equipment Inventory: Maintain accurate records of equipment and inventory
• Basic AV Troubleshooting: Diagnose and resolve minor AV equipment issues (e.g., projector lamp replacements, audio cable issues).
• Conference Room Support: Ensure AV equipment is functioning properly in conference rooms and meeting spaces.
• AV Device Setup: Assist with the setup and configuration of AV conference rooms devices (e.g., projectors, screens, sound systems).
Service Desk technicians support and will need to have a working knowledge of computer hardware, mobile devices, peripherals, Active Directory, MFA, Microsoft Windows 10, and enterprise applications such as Microsoft Office and Adobe.
Required Skills and Qualifications:
Education: Bachelor’s Degree from an accredited college or university in computer science or related field.
Experience: Four (4) years of equivalent experience in the Technology Solutions field. Two years of experience in a technology support position. Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified experience requirements. Bachelor’s Degree can be substituted for up to four (4) years of experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements
Must have experience with AV equipment
• Basic AV Troubleshooting: Diagnose and resolve minor AV equipment issues (e.g., projector lamp replacements, audio cable issues).
• Conference Room Support: Ensure AV equipment is functioning properly in conference rooms and meeting spaces.
• AV Device Setup: Assist with the setup and configuration of AV conference rooms devices (e.g., projectors, screens, sound systems).
-
Service Desk Specialist II
2 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeJob Posting: Service Desk Analyst II – Plano, TXCornerStone Technology Staffing Services is seeking an experienced and motivated Service Desk Analyst II to join our client's team in Plano, TX. This role is ideal for someone who is passionate about aligning technology solutions with business strategies and enjoys working in a dynamic, problem-solving...
-
Service Desk Specialist
2 weeks ago
Plano, United States Apex Systems Full timeApex Systems has an urgent need for a Service Desk Specialist in Plano, TX! This will be a 6 Month contract to permanent hire position supporting one of our Largest Healthcare Clients. Please see below for details.Job Title: Service Desk Specialist Location: Plano, TX (3 days a week on-site / 2 days a week remote)Duration: 6 month contract to permanent...
-
Service Desk Specialist
2 weeks ago
Plano, United States Apex Systems Full timeApex Systems has an urgent need for a Service Desk Specialist in Plano, TX! This will be a 6 Month contract to permanent hire position supporting one of our Largest Healthcare Clients. Please see below for details.Job Title: Service Desk Specialist Location: Plano, TX (3 days a week on-site / 2 days a week remote)Duration: 6 month contract to permanent...
-
Mortgage Lock Desk Coordinator II
3 weeks ago
Plano, United States Gateway First Bank Full timeDescription Open to this position being worked from either Jenks/Tulsa, OK or Dallas/Plano, TX! Dallas area corporate office is located in Plano (5100 Tennyson Parkway): Gateway First Bank is currently recruiting for a Mortgage Lock Desk Coordinator II! This position requires mortgage experience. Would love to meet someone that has agency Purchase Advice...
-
Mortgage Lock Desk Coordinator II
4 weeks ago
Plano, United States Gateway First Bank Full timeJob DescriptionJob DescriptionPlano, TX (5100 Tennyson Parkway): Gateway First Bank is currently recruiting for a Mortgage Lock Desk Coordinator II! This position requires mortgage experience. Would love to meet someone that has agency Purchase Advice reconciliation experience and has reviewed AUS findings. Excel database experience is crucial; degree...
-
Service Desk/Help Desk
3 months ago
Plano, United States She Recruits, LLC Full timeJob Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...
-
Service Desk Specialist
2 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeService Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...
-
Service Desk Specialist
2 weeks ago
Plano, United States CornerStone Technology Talent Services Full timeService Desk Analyst I – Plano, TXCornerStone Technology Staffing Services is seeking a highly motivated and detail-oriented Service Desk Analyst I to join our client’s team in Plano, TX. This role is ideal for a candidate who excels in providing exceptional customer service and has a solid foundation in technology support. As the initial point of...
-
Service Desk Support Specialist
3 months ago
Plano, United States Business Centric Technology Full timeJob DescriptionJob DescriptionBCT is seeking an IT Support Specialist for a contract to hire opportunity with an industry leader in Plano, TX. This person will provide essential tech support for hardware, software, and networking. We welcome both experienced professionals and recent graduates with a passion for IT. Seeking someone with strong problem-solving...
-
Procurement Specialist II
1 week ago
Plano, Texas, United States Blue Star Partners LLC Full timeJob OverviewPosition Title: Procurement Specialist IILocation: RemoteContract Type: W2 onlyRole Summary:The Procurement Specialist II plays a crucial role in sourcing and negotiating for materials, equipment, and supplies from various vendors. This position involves assessing vendor proposals and services to identify the most suitable suppliers. The...
-
Help Desk Support Specialist
2 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
-
Help Desk Support Specialist
2 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
-
Help Desk Support Specialist
2 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
-
Service Desk/Help Desk
1 month ago
Plano, United States She Recruits, LLC Full timeThe Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across...
-
IT Service Desk Analyst
1 month ago
Plano, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionIT Service Desk Analyst (Tier 1) is Generalist Support Technician that provides intake, triage, and first level support of all contact requests from end users, using our ServiceNow ticketing system. The IT Service Desk supports a vast amount of different technologies and products across the companies we support. IT Service Desk...
-
Service Operations Specialist II
2 weeks ago
Plano, Texas, United States Toyota Full timeJoin Our Team at ToyotaAre you ready to advance your career with a leading automotive company? At Toyota, we recognize the value of our skilled workforce and prioritize the professional development of our associates. We believe in promoting from within whenever possible, and we encourage you to explore this opportunity.About the RoleThe Connected...
-
Service Desk Analyst
2 weeks ago
Plano, United States Find Great People | FGP Full timeJob Title: Service Desk TechnicianOverview: Are you a tech-savvy problem solver with a passion for customer service? We’re seeking a Service Desk Technician to join our dynamic team, supporting 2000 end users across various locations, including 120 on-site. This role offers a unique opportunity to work with cutting-edge technology in a collaborative,...
-
Service Desk Analyst
2 weeks ago
Plano, United States Find Great People | FGP Full timeJob Title: Service Desk TechnicianOverview: Are you a tech-savvy problem solver with a passion for customer service? We’re seeking a Service Desk Technician to join our dynamic team, supporting 2000 end users across various locations, including 120 on-site. This role offers a unique opportunity to work with cutting-edge technology in a collaborative,...
-
MSP Help Desk/Service Desk Support
4 weeks ago
Plano, United States Axxys Technologies, Inc. Full timeJob DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...
-
MSP Help Desk/Service Desk Support
3 months ago
Plano, United States Axxys Technologies, Inc. Full timeJob DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...