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Level 1 Service Desk Analyst
3 months ago
Must-haves
- 2-3 years experience in a helpdesk/Service Desk role providing mostly phone support
- Direct Experience with Hardware and Software Trouble Shooting
- Windows 10 experience
- Experience Remoting into users and troubleshooting using remote software
- Imaging experience
- Microsoft and Adobe trouble shooting experience
- Ticketing system experience (ServiceNow preferred)
- Excellent customer service and communication
Plusses
- SCCM
- Mobile Device trouble shooting
- CompTia certifications
- Microsoft certifications
- AV experience with Crestron
Day-to-Day
This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.
