Lead Case Manager

Position Title: Lead Case Manager

Reports to: Program Manager of Unhoused Care Team

FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Schedule: Monday – Friday, 6:30 am to 3:00 pm

Salary: $29.38 per hour

Location: Downtown San Diego area

Why this job? - Benefits

• Set Schedules (have the same 2 days off every week)
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Position Summary

Under the direction of the Program Manager of Unhoused Care Team, the Lead Case Manager plays a dual role, serving as a team leader while also maintaining a caseload of clients. This position requires leadership, coordination, and direct engagement with individuals experiencing homelessness, providing guidance, support, and resources while leading the outreach team towards impactful community engagement.

Essential Job Functions & Duties (75%)

• Supervise, mentor, and support the Case Managers while effectively managing their own caseload, ensuring a balance between leadership duties and direct client engagement.

• Maintain a caseload of clients, conduct comprehensive assessments, develop individualized service plans, and provide ongoing support to ensure access to necessary resources such as housing, healthcare, and social services.
• Oversee and coordinate outreach activities, ensuring effective coverage, resource allocation, and collaboration among team members to optimize engagement.
• Oversee data collection, documentation, and reporting related to outreach activities and caseload management, ensuring accuracy and compliance with reporting requirements.
• Conduct regular audits and checks to ensure data integrity, consistency, and compliance with reporting requirements.
• Maintain and develop relationships with federal, state, and local agencies that serve as referral resources for clients.
• Perform special assignments unique to the department’s function (homeless counts, data processing, presentations etc.)
• Perform other tasks as assigned by department, including Executive Director/Senior Vice President of the Clean & Safe program.

Financial Management (10%)

• Receive verbal/written approval from Program Manager of Unhoused Care Team for all purchases.

• Track client incentives accurately for requests for reimbursements
• Complete purchases in a timely manner, scan all receipts to Accounting within 24 hrs. of purchase, placing physical receipts in finance inbox.

Administrative Management (15%)

• Assist in coordinating projects by collaborating with different teams, tracking project progress, ensuring deadlines are met, and compiling reports or documentation as needed.
• Assist in maintaining compliance with relevant regulations and company policies. Manage documentation and records, ensuring they are organized and easily retrievable.
• Adhere to all local, state, and federal guidelines and laws. (i.e., HIPAA, OSHA, FLSA)
• Answer all incoming calls from clients and various providers in a polite and professional manner.
• Respond to all email requests within 72 hours.

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Required Qualifications, Skills, and Abilities

• Understanding of the homeless population, their needs, and available resources
• Excellent leadership, interpersonal, and case management skills, with the ability to motivate and guide a team effectively while managing a caseload.
• Prior experience working with HMIS or similar databases in a social services or nonprofit setting.
• Proficiency in data entry, database management, and reporting tools.
• Excellent communication skills and ability to train and collaborate with diverse teams.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• High School Diploma or GED (AA or BA preferred)
• Ability to read and write in English (bilingual or multilingual preferred)
• Valid Driver’s License required

Pre-employment Requirements

This position is contingent on successfully passing a:

• Criminal Background Check,
• Pre-employment Drug Screening,
• Motor Vehicle Report
• Pre-employment Physical
• Reference Check

DSDP is an Equal Opportunity Employer.

Core Attributes

• Leadership
• Attention to detail
• Flexible
• Emotional Intelligence

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org.

Our Values

Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.

Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.

Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.

Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.

Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.

Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.