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Case Manager
3 months ago
POSITION TITLE: Refugee Support Services Case Manager (RSS SDNP)
DEPARTMENT: Refugee Services
REPORTS TO: Assistant Program Manager, Refugee Services
SALARY: $20.00 to $24.00 per hour
FLSA STATUS: Non-Exempt
HOURS: Full Time/40 hours per week
To apply for this position you need to complete this Application
POSITION SUMMARY:
The Refugee Support Services Case Manager (RSS CM), will be the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, San Diego Newcomer Project and/or Match Grant programs, once intake and eligibility is determined by the Refugee Cash Assistance Case Manager team. RSS CMs are responsible for working directly with clients to develop practical service plans that function as road maps to overcome barriers and achieving self-sufficiency as quickly as possible.
The RSS CM communicates with all assigned cases regularly and proactively to ensure that basic needs are met, problems are solved in a timely manner, and progress is made toward the related goals of securing employment and becoming self-sufficient. Frequent and effective communication with other department staff is a necessity, such as with the Program Manager, Client Services Coordinator, Transportation Aide, Health Navigator, Workforce Development Coordinator, and other Case Managers.
AGENCY CULTURE:
The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values;
- A commitment to excellence in everything we do;
- A commitment to excel at performance and quality improvement;
- A commitment to outcomes and measured results;
- A commitment to innovation and to what is possible.
ESSENTIAL FUNCTIONS:
- Provide required services in a timely manner to San Diego Newcomer Project cases by meeting objectives.
- Complete public assistance application
- Complete assessment in the data base within 15 – 30 days
- Create self-sufficiency plans (SSPs) by working directly with clients to understand their unique strengths and weaknesses, that includes both short and long-term goals as well as the means and time frames within which these goals will be achieved.
- Make referrals and connections to internal and external services, including ESL classes, employment activities, medical appointments, legal and other support services, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency.
- Maintain comprehensive, accurate and up to date case files and case notes for all assigned cases in accordance with USCCB, CDSS, ORR and other funder requirements for case file maintenance and documentation, taking necessary precautions to maintain confidentiality of client information.
- Prepare case files for review and/or monitoring activities in coordination with Quality Assurance team, Program Manager, and funders including PRM, ORR and CDSS.
- Ensuring accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients.
- Ensure clients are providing their required documents to receive their cash, as well as documenting all interactions with client in the case notes as well as noting of any changes occur requiring a re-calculation of benefits and/or overpayment issued.
- Ability to comply with preparation of SSPs within a thirty (30) day time frame.
- Comply with all policies and protocols of the program, department, and agency.
- Work collaboratively with all team members.
- Prepare and execute weekly work reports to the Program Manager.
- Participate in Monthly desk audits.
- Participate in all required trainings, webinars and other educational activities related to the San Diego Newcomer Project.
- Attend department, program and team meetings as required.
- Other related duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.
- Bachelor’s degree in social work or in a related field preferred, or a minimum of two years of experience providing services to immigrant clients;
- Knowledge of/familiarity with/sensitivity to the cultural background of refugee and other immigrant populations served by the department;
- Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants;
- Exemplary, professional work habits verified by previous employers;
- Commitment to the mission and values associated with the agency and the program, including social justice, respect for others and early employment;
- Ability to contribute to and maintain accurate, complete and confidential records and reports;
- Bilingual in English, Haitian Creole, Spanish and/or other second language fluency strongly preferred
- Excellent verbal and written communication using proper grammar and vocabulary
- Ability to present information effectively to clients, visitors, staff and others
- Excellent interpersonal skills
- Ability to use technology as a tool for scheduling vehicle routes and for effective communication with staff, partner organizations and other stakeholders
- Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid California Driver’s License
- Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
- Must successfully complete a DOJ live scan
- Tuberculin Skin Test
- CPR/First Aid Certification (desired)
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by program.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.
Catholic Charities reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.
