Guest Service Manager- Washington, D.C.

3 weeks ago

Washington, United States F1 Arcade Full time
Job DescriptionJob Description

Join our team as a Guest Services Manager

F1 Arcade is a dynamic and innovative entertainment venue combining the thrill of Formula 1 racing with an immersive arcade experience. We are passionate about delivering exceptional experiences to our guests and fostering a vibrant, engaging workplace for our team. Located in the heart of Washington, DC, we offer a dynamic environment where guests can enjoy high-speed racing simulators, a variety of classic and modern arcade games, and a vibrant atmosphere. We're dedicated to providing an exceptional experience that keeps our guests coming back for more.

The Guest Service Manager is a key member of our team responsible for ensuring an outstanding experience for every guest at F1 Arcade. This role involves overseeing guest interactions, managing service operations, and leading a team of guest service associates. The ideal candidate will have a passion for guest satisfaction, a knack for problem-solving, and strong leadership skills.


The Guest Service Manager will be responsible for:

  • Ensure all guests receive exemplary service and hospitality, addressing any issues promptly and professionally.
  • Develop and implement strategies to enhance the overall guest experience, including personalized service and special event coordination.
  • Monitor daily operations to ensure efficiency and adherence to company standards.
  • Handle guest inquiries, complaints, and feedback, resolving issues to maintain a high level of guest satisfaction.
  • Build and maintain strong relationships with regular guests and corporate clients.
  • Implement guest feedback mechanisms and use insights to drive improvements.
  • Plan and execute special events, promotions, and private parties, ensuring seamless coordination and execution.
  • Collaborate with marketing and sales teams to drive attendance and create memorable experiences.
  • Track and analyze guest satisfaction metrics, operational performance, and service quality.
  • Prepare reports and recommend strategies for continuous improvement.

The Guest Service Manager will be knowledgeable in:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3 years of experience in a guest services or hospitality management role, with at least 1 year in a supervisory capacity.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to lead and motivate a diverse team.
  • Proficiency in Microsoft Office Suite and familiarity with POS systems.
  • Enthusiastic and proactive with a passion for delivering outstanding guest experiences.
  • Flexible and adaptable, with the ability to work in a fast-paced environment.
  • Strong organizational skills with attention to detail.



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