Current jobs related to Guest Relations Supervisor - Washington - IHG

  • Patient & Guest Relations Rep

    3 weeks ago

    Washington, United States MedStar Health Full time

    Status: Full-time, 40-hours per week Schedule: Day/Evening (10:30am-7:00pm) with rotating weekends (Some Holiday requirements) Job Summary: MedStar Health is looking for a Patient and Guest Relations Representative to join our team at MedStar Georgetown University Hospital! As a Patient and Guest Relations Representative, you will serve as the primary...

  • Patient & Guest Relations Rep

    3 months ago

    Washington, United States MedStar Health Full time

    Status: Full-time, 40-hours per week Schedule: Day/Evening (10:30am-7:00pm) with rotating weekends (Some Holiday requirements) Job Summary: MedStar Health is looking for a Patient and Guest Relations Representative to join our team at MedStar Georgetown University Hospital! As a Patient and Guest Relations Representative, you will serve as primary contact...

  • Patient & Guest Relations Rep

    2 months ago

    Washington, United States Medstar Full time

    Status: Full-time, 40-hours per week Schedule: Day/Evening (10:30am-7:00pm) with rotating weekends (Some Holiday requirements) Job Summary: MedStar Health is looking for a Patient and Guest Relations Representative to join our team at MedStar Georgetown University Hospital ! As a Patient and Guest Relations Representative, you will s erve as primary contact...

  • Guest Experience Supervisor

    2 days ago

    Washington, United States Monumental Sports & Entertainment Full time

    Job Title: Guest Experience SupervisorJob Summary:We are seeking a highly motivated and experienced Guest Experience Supervisor to join our team at Monumental Sports & Entertainment. As a Guest Experience Supervisor, you will be responsible for ensuring that our guests have an exceptional experience at Capital One Arena. This includes supervising event...

  • Guest Experience Supervisor

    4 weeks ago

    Washington, United States Monumental Sports & Entertainment Full time

    Job Title: Guest Experience Event Staff SupervisorMonumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company with a diverse portfolio of teams and venues. We are seeking a highly motivated and experienced Guest Experience Event Staff Supervisor to join our team.Job Summary:The Guest Experience Event Staff Supervisor is...

  • Guest Experience Supervisor

    2 weeks ago

    Washington, United States Monumental Sports & Entertainment Full time

    Job Title: Guest Experience Event Staff SupervisorMonumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company with a diverse portfolio of teams and venues. We are seeking a highly motivated and experienced Guest Experience Event Staff Supervisor to join our team.Job Summary:The Guest Experience Event Staff Supervisor is...

  • Guest Experience Supervisor

    2 weeks ago

    Washington, United States Monumental Sports & Entertainment Full time

    Job Title: Guest Experience Event Staff SupervisorMonumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company with a diverse portfolio of teams and events. We are seeking a highly motivated and experienced Guest Experience Event Staff Supervisor to join our team.Job Summary:The Guest Experience Event Staff Supervisor is...

  • Guest Experience Supervisor

    3 weeks ago

    Washington, Washington, D.C., United States AEG Full time

    Job Title: Guest Experience Event Staff SupervisorAt Monumental Sports & Entertainment, we are committed to delivering exceptional guest experiences. As a Guest Experience Event Staff Supervisor, you will play a critical role in ensuring our fans have an unforgettable time at Capital One Arena.Responsibilities:Supervise event staff and manage crowd flow to...

  • Guest Experience Supervisor

    2 weeks ago

    Washington, United States AEG Full time

    Job Title: Guest Experience Event Staff SupervisorMonumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company seeking a highly skilled Guest Experience Event Staff Supervisor to join our team. As a key member of our Guest Experience Department, you will be responsible for ensuring exceptional customer service and a...

  • Guest Experience Supervisor

    7 days ago

    Washington, United States Monumental Sports & Entertainment Full time

    Job Title: Guest Experience SupervisorMonumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company with a diverse portfolio of teams and venues. We are seeking a Guest Experience Supervisor to join our team at Capital One Arena.Job Summary:The Guest Experience Supervisor is responsible for supervising event staff, managing...

  • Ramp Captain

    1 week ago

    Washington, Washington, D.C., United States Evolution Parking & Guest Services Full time

    Job OverviewEvolving the guest experience is at the forefront of our operations, and we're seeking a skilled Ramp Captain to lead the charge. As a key member of our team, you'll be responsible for orchestrating the service experience for hotel guests, ensuring that our site's service standards are met or exceeded.Key Responsibilities:Maintain a professional...

  • Nighttime Guest Relations Specialist

    2 months ago

    Washington, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Position Overview:As a Nighttime Guest Relations Specialist, you will play a crucial role in ensuring our guests have a pleasant and memorable experience during their stay. Compensation:The hourly wage for this position is $23.00. This rate is applicable for roles performed in Washington, DC. Key Responsibilities:- Provide exceptional service to guests...

  • Nighttime Guest Relations Specialist

    2 months ago

    Washington, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Position Overview:As a Nighttime Guest Relations Specialist, you will play a crucial role in ensuring our guests have a pleasant and memorable experience during their stay. Compensation:The hourly wage for this position is $23.00. This rate reflects our commitment to fair compensation for the responsibilities associated with this role. Key Responsibilities:-...

  • Front Desk Supervisor

    1 month ago

    Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Front Desk Supervisor to join our team at The Mayflower Hotel Autograph Collection. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest check-ins, resolving issues, and providing exceptional customer service.Key ResponsibilitiesProcess guest check-ins,...

  • Front Desk Supervisor

    3 days ago

    Washington, Washington, D.C., United States IHG Full time

    About the Front Desk Supervisor RoleWe are seeking a highly skilled Front Desk Supervisor to join our team at IHG Hotels & Resorts. As a Front Desk Supervisor, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions at our luxury hotel.Key ResponsibilitiesCoach and lead the front office team to deliver...

  • Sales and Guest Relations Coordinator

    2 weeks ago

    Washington, Pennsylvania, United States Budd Baer Automotive Full time

    Job Summary:The Sales and Guest Relations Coordinator at Budd Baer Automotive is responsible for delivering exceptional customer service and fostering strong relationships with potential and existing customers.This role serves as the primary point of contact for customers, scheduling and coordinating sales appointments, providing product information, and...

  • P/T Food Prep/Server- Sculpture Garden, Jazz Festival

    3 weeks ago

    Washington, United States Guest Services Full time

    P/T Food Prep- $17.00/hour Guest Services, Inc., is now hiring a Part-Time Food Prep/Server for our location in Washington, D.C.! The ideal candidate must have a customer-oriented approach in a fast-paced environment. This position starts at $17.00/hour plus tips. Scheduleentails every Friday evening from 4:30pm- 9:30pm, starting May 31st. Guest Services,...

  • Patient Relations Specialist

    1 month ago

    Washington, United States Medstar Full time

    {"title": "Patient and Guest Relations Representative", "description": "Job SummaryMedStar Health is seeking a Patient and Guest Relations Representative to provide exceptional service to patients, family members, and visitors at MedStar Georgetown University Hospital.Key ResponsibilitiesWelcome patients and visitors to the hospital, providing information...

  • Food Prep/Server Assistant

    2 weeks ago

    Washington, United States Guest Services Full time

    Job SummaryThe Food Prep/Server is responsible for preparing ingredients, maintaining a clean and orderly kitchen, and performing simple cooking functions as assigned according to the menu.Essential FunctionsPrepare and cook food items according to recipes, daily menus, and supervisor's instructions.Take temperatures at regular intervals and maintain foods...

  • Lead Cook

    2 weeks ago

    Washington, Washington, D.C., United States Guest Services Full time

    Job SummaryThe Lead Cook is a key member of our culinary team, responsible for leading employees in the preparation and distribution of food service to guests and other events. This role requires a strong focus on ensuring food preparation meets established sanitation standards and food production guidelines.Essential FunctionsInstructs and leads kitchen...

Guest Relations Supervisor

2 months ago

Washington, United States IHG Full time

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

About the Guest Relations Supervisor position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Guest Relations Supervisor who can make transactions feel seamless, offer exceptional local insights, anticipate every request to make our guests feel right at home and guide the team to success.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.

  • Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.

  • Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or IHG One Rewards guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed.

  • Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.

  • May provide assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. for assigned guests.

  • Perform other duties as assigned.

What we need from you:

Qualifications and Requirements:

High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up or moving within the facility

  • Carrying or lifting items weighing up to 50 pounds

  • Handling objects, products and computer equipment

  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; guests and third parties.

  • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.

  • Basic mathematical skills are used frequently.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $27.00. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.