Guest Experience Ambassador

2 months ago

Washington, United States D.C. United Full time
2024 Guest Experience Ambassador - Audi Field

As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field are committed to uplifting our community, staff, and club.

Who we are
The Audi Field Guest Experience team is a part-time, seasonal group of employees who work all D.C. United, Washington Spirit, D.C. Defender (XFL) home games and other special events hosted at Audi Field. Guest Experience staff members work in a variety of different areas, such as ticket takers, ushers, elevator hosts, premium area host, response teams and more We are looking for friendly, outgoing, positive, and self-motivated people who enjoy interacting and helping others. If you would like to be a part of our championship customer service at Audi Field, apply today

Job Summary
•Starting Pay - $18.00/hour
•Average hours per shift - 5 to 6
•Average events per month - 2 to 4
•Shifts are ONLY available on event days.
•Full vaccination against Covid-19 required to be eligible for employment.
•The event season at Audi Field runs from mid-February through early October.
•You MUST have evening and weekend availability as that is when most events occur.
•This is a part time position with work hours based solely on the event schedule at Audi Field.
•Work home matches for D.C. United (MLS), Washington Spirit(NWSL), and the D.C. Defenders (XFL)

Essential Functions
•Be customer-focused, proactive, and an empathetic problem solver.
•Communicate clearly and effectively with guests and other staff members.
•Resolve guest complaints and conflicts in a timely but effective manner.
•Provide excellent customer service that exceeds expectations.
•Possess and ability to collaborate effectively with others to produce an amazing experience for all guests.
•Retain an extensive knowledge of Audi Field, club policies, and proper emergency procedures.
•Make sure Audi Field is kept presentable and problems are reported as they arise.
•Provide our guests with a great entertainment experience in a safe and friendly environment.

Roles and Responsibilities
Ticket Taker
•Responsible for scanning ALL tickets and ensuring the validity of every guest ticket.
•Provide quick troubleshooting tips for guests regarding their tickets and direct them to their appropriate section.
•General customer service and interaction with guests upon entry into the venue.

Usher
•Politely verify the guest's ticket upon them arriving to your section and help guide them to their seats.
•Monitor crowd behavior and ensure the safety of all guests by verifying all seat locations.
•Ensure a safe and orderly experience for all guests in your assigned area by providing exceptional customer service.

Elevator Host
•Safely transport guests to the appropriate level of the stadium by effectively controlling access to the elevator.
•Check all tickets and/or credentials to ensure they reach the proper area of the stadium.
•Understand and implement emergency evacuation policies and procedures as needed.

Response Team
•Team members are responsible for transporting guests via wheelchair to and from their assigned seats.
•Always ensure guest comfort and safety by identifying and reporting any hazards/safety concerns.
•Respond quickly to guest concerns and resolve any conflicts effectively.
•Must be a team player willing to help in all facets of the guest experience.

Audi Field Hosts
•Extensive knowledge of Audi Field polices/procedures and Fan Code of Conduct.
•Welcome all guests and provide them with helpful information/directions that enhance their experience.
•Ensure guest satisfaction by preventing prohibited items from entering the venue.
•Monitor crowds and ensure proactive crowd management and line control methods are being utilized.
•Report any violations of the Fan Code of Conduct or Audi Field polices to the command center.

Premium Area Hosts
•Provide customer service to our suite/club guests and proactively monitor the assigned area.
•Verify credentials or tickets of all guests and ensure they have the correct access to the suite level.
•Perform pre-event/post-event checks of suite and club areas to ensure cleanliness.

Required Qualifications
•Must be 18 years of age
•Must be Determined, Committed, and United.
•Must work a minimum five (5) blackout dates. Staff will be required to work blackout dates.
•Must have excellent communication and customer-service skills.
•Must be able to work well with others and function in a team atmosphere.
•Must be able to work flexible hours including evenings, weekends, and/or holidays.
•Must be available to attend mandatory, paid training sessions.
•Ability to traverse stairs and remain in a stationary position for extended periods of time.
•Comfortable working in adverse weather conditions such as rain, snow, heat, or cold.
•Reliable transportation to Audi Field is required.
•Knowledge of soccer is a plus, but not required.
•Employees are expected to work a minimum of 80% of Audi Field Events including but not limited to D.C. United, Washington Spirit and DC Defenders home matches.

This is a PART-TIME/SEASONAL position with work hours based solely on our event schedule. You must have evening and weekend availability.

D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.

D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

  • Guest Experience Ambassador

    2 months ago

    Washington, United States Kraken-Bryant Street Full time

    About Kraken-Bryant Street Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience. About the role Kraken Kourts & Skates is actively seeking Brand Ambassadors to...

  • Guest Experience Ambassador

    2 months ago

    Washington, United States D.C. United Full time

    As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field...

  • Guest Experience Ambassador

    2 days ago

    Washington, United States D.C. United Full time

    As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field...

  • Guest Experience Ambassador

    3 hours ago

    Washington, United States Marriott International Inc Full time

    About the RoleWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...

  • Guest Experience Coordinator

    2 days ago

    Washington, Virginia, United States Tacombi Full time

    About TacombiTacombi is a rapidly growing Mexican taqueria and hospitality company based in New York City.We are seeking a highly skilled and enthusiastic Host/Hostess to join our team and provide exceptional service to our guests.Key Responsibilities:Welcoming guests into the restaurant and ensuring a positive first impression of TacombiManaging the flow of...

  • Customer Experience Ambassador

    18 hours ago

    Washington, United States Capital One Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cafe Ambassador. As a key member of our community engagement team, you will play a vital role in creating a welcoming and inclusive environment for our customers and team members.Key ResponsibilitiesCustomer Engagement: Proactively engage with customers and...

  • Operations Experience Ambassador

    7 days ago

    Washington, Washington, D.C., United States Compass Group Careers Full time

    Job SummaryThe Operations Experience Ambassador will serve as a member of our office operations and location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.Key ResponsibilitiesGreet and direct employees and visitors, assist with check-in, answer general inquiries, and...

  • Hospitality Ambassador

    2 days ago

    Washington, United States IHG Full time

    Our Commitment to True HospitalityWe are passionate about delivering exceptional guest experiences and creating lasting memories. As a Guest Relations Supervisor at IHG, you will be part of a team that is dedicated to making our guests feel welcome, cared for, recognized, and respected.Our Culture and ValuesWe are proud to be a global leader in the...

  • Guest Service Ambassador

    5 days ago

    Washington, Washington, D.C., United States Marriott International, Inc Full time

    mCLUB Lounge AttendantWe are seeking a highly motivated and service-oriented individual to join our team as a mCLUB Lounge Attendant. As a key member of our hospitality team, you will have the opportunity to deliver exceptional service to our guests and create memorable experiences.Key ResponsibilitiesProvide exceptional service to our guests, ensuring their...

  • Brand Ambassador, Washington, D.C.

    2 days ago

    Washington, United States TopView Sightseeing Part time

    Job DescriptionJob DescriptionAbout Us: TopView Sightseeing is a New York City Based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating...

  • Guest Services Ambassador

    2 months ago

    Washington, United States teamworkonline Full time

    Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship...

  • Guest Services Ambassador

    1 week ago

    Washington, United States Monumental Sports & Entertainment Full time

    Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington...

  • Guest Services Ambassador

    1 week ago

    Washington, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports....

  • Hotel Guest Service Ambassador

    7 days ago

    Washington, Washington, D.C., United States BMI Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In and Check-Out:...

  • Brand Ambassador

    20 hours ago

    Washington, Washington, D.C., United States TopView Sightseeing Full time

    Job DescriptionAbout Us:TopView Sightseeing is a leading provider of sightseeing bus tours in New York City, with a portfolio of brands that cater to diverse customer needs. Our company serves over 500,000 customers annually, creating unforgettable experiences for our guests.We are a fast-growing company with significant room for growth, offering a dynamic...

  • Security Ambassador

    20 hours ago

    Fort Washington, Pennsylvania, United States SeaWorld Entertainment Inc Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Security Ambassador to join our team at SeaWorld Entertainment Inc. As a Security Ambassador, you will play a critical role in ensuring the safety and security of our guests, employees, and vendors.Key ResponsibilitiesProvide a safe and secure environment for guests, employees, and...

  • Service Ambassador

    2 days ago

    Washington, Virginia, United States The Inn at Little Washington Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Front of House Operations Manager. As a key member of our management team, you will be responsible for delivering exceptional service to our guests and ensuring that our dining room operations run smoothly and efficiently.Key ResponsibilitiesManage daily Front of...

  • Guest Experience Expert

    1 month ago

    Washington, United States Marriott International Inc Full time

    Additional Information Flexible shift, Pay: $20.13 - $26.95/hour Job Number 24131684 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Georgetown Washington D.C., 3100 South Street NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...

  • Guest Experience Specialist

    2 days ago

    Washington, United States Boqueria Restaurant Full time

    About Boqueria RestaurantBoqueria Restaurant is a leading Spanish tapas restaurant group with a strong culture and commitment to excellence. We are seeking a skilled and friendly individual to join our team as a Host/Hostess.Job SummaryWe are looking for a charismatic and organized individual to provide a warm and welcoming experience for our guests. As a...

  • Guest Experience Manager

    2 days ago

    Washington, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons Hotels & Resorts:We are a global hospitality company that is driven by our people. Our team members around the world are passionate about delivering exceptional experiences to our guests.As a Front Office Manager, you will play a key role in ensuring that our guests receive the highest level of service and attention to detail. You will be...