Program Administrative Specialist

1 week ago

New York, United States COMMUNITY SERVICE SOCIETY OF NEW YORK Full time $60,302
Job DescriptionJob Description

The Community Service Society (CSS) seeks a Program Administrative Specialist to support a new Ombudsprogram for people with intellectual and development disabilities (IDD) in the Health Initiatives Department. CSS is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. CSS’s Health Initiatives Department runs several statewide programs that help New Yorkers find and use their health insurance or otherwise access health care and services, including Community Health Advocates (CHA); the Community Health Access to Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); and several enrollment assistance programs. These programs are free for New Yorkers. In 2024, the New York State Office for People with Developmental Disabilities (OPWDD) sought proposals for an entity to establish and operate an independent, conflict-free consumer assistance program (Ombudsman) for people with intellectual and developmental disabilities pursuant to §33.28 of the Mental Hygiene Law. OPWDD awarded CSS the contract.

CSS seeks to hire a Program Administrative Specialist to provide administrative support for the day-to-day functioning of the IDD Ombudsprogram. Responsibilities include:

Job Description:

  • Provide administrative support for the Supervising Attorney and other IDD Ombudsprogram Managers, as needed.
  • Provide administrative support for the day-to-day functioning of IDD Ombudsprogram team.
  • Assist with program trainings, meetings, materials, purchasing, contact lists and document production.
  • Provide support for IDD Ombudsprogram meetings.
  • Maintain and update advocate resources.
  • Provide follow-up assistance and scheduling support for IDD Ombudsprogram consumers.
  • Provide initial intake and screening of callers to the IDD Ombudsprogram helpline.
  • Maintain a thorough working knowledge of all IDD Ombudsprogram activities and functions.
  • Perform other duties as may be assigned.

Job Qualifications:

  • Bachelor’s degree preferred.
  • Ability to work independently in a fast-paced environment.
  • Excellent organizational, written, and oral communications skills required.
  • Intermediate to advanced competency in Microsoft Word, Excel, and PowerPoint required.
  • Experience with SalesForce or other database management system strongly preferred.
  • Experience with event planning preferred.
  • Excellent customer service and telephone communication skills.
  • Ability to work independently and manage time well to meet deadlines.
  • Proficiency in a language other than English preferred.
  • Experience working in nonprofit, mission-driven, or public policy agencies is strongly preferred.

Salary and Benefits: This position is union-represented by local 1199 SEIU with an annual salary of $60,302.00 and comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides a comprehensive employee benefits package including life, AD&D, and long-term disability insurance, 403b retirement savings plan, defined benefit retirement plan, flexible spending accounts, commuter benefits plan, EAP, and more in addition to paid holidays, vacation, sick, and personal days.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work.

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