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IT Controls and Operations Analyst

2 months ago

East Peoria, United States Vision It US Full time
Job DescriptionJob Description

Description:

Oversight of technical operations, vendor management, and strategic coordination related to IT controls and application support.

  • IT Controls Role
  • Liaison / Coordination Contact with DR Team
  • Communicate & Apply Yearly Updates
  • A2A Products
  • ACE, Denodo, DataPower, ODM, QLIK, MQ,

Responsibilities:

-Has exposure to different pieces, once being technical piece and vendor management

-Understanding the budget

-Spend Coordination

-Understand and execute spend entry processes in FR3, Guided Buy and Coupa

-Monitor spend progress for the division

-Coordinate with procurement team for spend entry

-Create efficient and transparent process for Spend coordination

Techinical Skills Required:

-RequireLiaison / Coordination Contact

-General support oversight with customer focus on availability communications, focus on ensuring prompt support engagement for ALL issues, esp. Sev2/Sev1 issues.

-Oversee software upgrades process esp. disruption communications

-Understand structure and ensure general availability requirements of A2A Infrastructure

-Maintain general awareness of A2A business applications, esp. availability

-Monitor process for operational vendor team engagement

-Learn all ticket content for all varieties of support issues

-Problem Ticket monitoring, primarily watch for high impact problems. incl. mis-assigned, repeat problem elimination, most importantly ensure prompt attention to outages/service disruption

-Change Ticket monitoring, oversee well-formed ticket entry and customer comms/engagement

-Incident Ticket monitoring for high impact Incidents

-Support Process oversight

-Monitor for process improvement opportunities

-Oversee infrastructure maintenance scheduling

-Monitor Mission Critical Dedicated P1 Bridge chat

-Seek Process improvement opportunities

-Seek Automation opportunities

-Seek self-service opportunities

Soft Skills Required:

Excellent communication skills

Independent worker

Team player

Self accountability.

Education & Experience Required:

Bachelors Degree with at least 8 years experience in this technical capacity.

Masters degree with at least 5 years experience in this technical capacity.


Required Skills : Controls,Operations
Additional Skills : Controls Engineer,Analyst