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Fire and Security Operations Coordinator

2 months ago

Peoria, Illinois, United States Johnson Controls Full time

Discover your potential with Johnson Controls

As a prominent leader in the realm of intelligent, healthy, and sustainable infrastructures, our goal is to transform the functionality of buildings to benefit individuals, communities, and the environment. Become a part of our esteemed organization and shape a promising future. With our extensive presence across diverse sectors globally, our teams are exceptionally equipped to support and empower you. You will have the chance to enhance your skills through impactful projects and educational opportunities. We are committed to offering our employees an experience that prioritizes their physical, financial, and emotional well-being.

Become a valued member of the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.

Your next remarkable opportunity is just a few clicks away

Here’s what we provide

  • Competitive compensation.
  • Paid time off, holidays, and sick leave.
  • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from day one.
  • Extensive training and development opportunities, supported by our exceptional internal resources.
  • A supportive and collaborative team environment.
  • Commitment to safety through our Zero Harm policy.
  • Company vehicle, tools, and equipment provided for job completion.
  • Scheduling and management assistance.
  • Employee discount programs (The Loop by Perk Spot).

Responsibilities

This role is accountable for the planning and optimization of inspection tasks. The Scheduler will ensure that all customer commitments are fulfilled regarding service delivery.

Key Functions

Leverage the automated scheduling features in Oracle (ACE) to assign inspections to the most suitable technician based on their skills, geographical areas, customer preferences (if applicable), technician availability, service contract response times, urgency of the request, and proximity to the client.

Communicate and resolve scheduling issues with clients and staff regarding inspection tasks. Notify management of potential challenges arising from customer or field complaints and work towards their resolution.

Assess branch performance and adherence to program initiatives, identify areas needing improvement, and develop and implement action plans in collaboration with branch/region management. Monitor effectiveness and take corrective actions as necessary.

Exhibit the ability to prioritize scheduling backlogs while also tracking and resolving customer concerns. Reassign tasks as needed to manage customer expectations, making decisions based on current workloads and priorities.

Oversee Technician activity and schedules to ensure that customer commitments are met, and effectively communicate status updates to the customer regarding early or delayed arrivals.

Perform all other duties as assigned.

Qualifications

Required

  • 3-5 years of experience in customer service
  • Exceptional communication abilities
  • High level of organizational skills
  • Experience as a fleet scheduler or service coordinator
  • Proficient in Excel
  • Must be a resident citizen of the United States to qualify for this position

Preferred

  • Associate or bachelor's degree preferred
  • Experience in a SimplexGrinnell District or a fast-paced work environment
  • Familiarity with ACE/Oracle systems preferred
  • Knowledge of life safety (fire alarm & sprinkler) equipment preferred

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

#LI-Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.