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Operations Manager

4 months ago

Rancho Cucamonga, United States Cut N Dry Restoration Full time
Job DescriptionJob Description

Cut N Dry Restoration in Rancho Cucamonga, CA is calling all natural-born leaders and customer service rock stars to apply to join our amazing customer care team as a full-time Operations Manager


WHY YOU SHOULD JOIN OUR TEAM

We are an established local company that values and appreciates our employees' contributions. We pay our Operations Managers a competitive wage of $23 - $28 per hour depending on experience, with opportunities for growth, overtime availability, and incentive pay. Our customer care team also enjoys great benefits, including medical, dental, vision, life insurance, a 401(k) plan, vacation pay, sick pay, and competitive bonus incentives. We also make it easy to apply to this compliance job with our initial quick mobile-optimized application. If we have your attention, please continue reading about this outstanding management opportunity


ABOUT CUT N DRY RESTORATION

Cut N Dry Restoration started out as a small family-owned business with the goal of providing high-level service that sets us above the rest. Since our beginning, we have kept countless homes safe and free of harmful mold and bacteria commonly associated with water damage. Our team of dedicated and compassionate IICRC-certified technicians care deeply about ensuring clients can come home to a safe living space and will work day in and day out to make that happen.

To ensure our services are top-notch, we implement continual training for our team and cultivate an open atmosphere where each person does their part for shared success. We understand we would be nowhere near as successful without our hardworking team which is why we reward them with exceptional benefits and the best pay in town. Come join our restoration team


ARE YOU A GOOD FIT?

Ask yourself: Are you independent and a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Are you adaptable and work well under pressure? Can you effectively prioritize and delegate multiple tasks? Do you keep your workspace clean and organized? Can you represent our company in a professional manner? Are you a team player with good customer service skills? Would you be able to give clear instructions and guidance to your team? If so, please consider applying for this compliance position today to deliver top-notch customer care to our clients


YOUR LIFE AS AN OPERATIONS MANAGER

This full-time compliance position typically works Monday - Friday 8:00 am - 4:30 pm, with weekends and on-call nights as needed.

As an Operations Manager, you are critical to the success of our company. You oversee the client care coordinators and are the first point of contact for our customers. Using your customer service skills, you make sure that our clients' needs are met and any complaints are addressed and resolved. Working with your team, you ensure that all required information has been collected and passed on to any other teams involved in the project, and that any pictures and documentation are current and up to date. As part of the management team, you make sure that your team is on task and providing customer service that is up to our standards as well as ensure that all personnel are compliant with program and company regulations. You find and develop talent for your team as well as make sure that the right people are in the appropriate roles. You enjoy providing top-notch customer service to our customers and helping our company grow


WHAT WE NEED FROM YOU

  • High school diploma or equivalent
  • 2+ years of experience in customer service and collections
  • 2+ years of account management experience
  • 2+ years in a management role

If you can meet these requirements and perform this compliance job as described above, we would be happy to have you as part of our customer care team

Location: 91730



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