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Operations Manager

2 months ago

Rancho Cucamonga, California, United States Cut N Dry Restoration Full time
{"title": "Operations Manager", "description": "

At Cut N Dry Restoration, we're seeking a skilled Operations Manager to oversee our customer care team. As a key member of our management team, you'll be responsible for ensuring our clients' needs are met and any complaints are addressed and resolved. Your excellent communication skills, both written and verbal, will be essential in providing top-notch customer service and guiding your team to achieve our high standards.

**Key Responsibilities:**

* Oversee client care coordinators and ensure all required information is collected and passed on to other teams
* Provide clear instructions and guidance to your team
* Ensure all personnel are compliant with program and company regulations
* Find and develop talent for your team
* Make sure the right people are in the appropriate roles

**Requirements:**

* High school diploma or equivalent
* 2+ years of experience in customer service and collections
* 2+ years of account management experience
* 2+ years in a management role

**What We Offer:**

* Competitive wage of $23 - $28 per hour depending on experience
* Opportunities for growth and overtime availability
* Incentive pay
* Great benefits, including medical, dental, vision, life insurance, a 401(k) plan, vacation pay, sick pay, and competitive bonus incentives

If you're a motivated and customer-focused individual with a passion for leadership, we'd love to hear from you

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