Customer Service Coordinator

1 month ago


Bolingbrook, United States GERFLOR USA INC Full time
Job DescriptionJob DescriptionDescription:

HYBRID OPPORTUNITY

We are seeking a dependable, detail-oriented Customer Service Coordinator. This is a great opportunity to use your organizational and problem-solving skills to assist our Customer Service Territory Managers in providing superior customer service to our Gerflor USA customers.

  • Coordinates activities for the Customer Service Territory Managers and provides assistance in their absence.
  • Assists the Customer Service Territory Managers with reporting and analytics.
  • Answers customer inquiries regarding basic technical and product information and recommends products or alternate products based on customer requirements.
  • Resolves customers issues professionally and escalates complex issues to the Customer Service Territory Managers.
  • Accurately processes transactions including orders, returns, bills of lading, invoices.
  • Obtains and communicates accurate information regarding project and ship dates.
  • Follows department and company procedures.
  • Makes suggestions to improve procedures.
  • Attends meetings when requested.
  • Resolves customers issues professionally.
  • Escalates complex and potential issues to the Customer Service Territory Managers.
Requirements:

  • High School diploma or equivalent required. Some college preferred.
  • 3 years of experience in a Customer Service role.
  • Effective verbal & written communication skills.
  • Strong computer skills; Proficient in Microsoft office. (ability to quickly learn specialized software related to the position.)
  • Good problem solving and decision-making skills.
  • Strong organizational and prioritization skills
  • International/Global experience a plus.

** This job offers hybrid work: at least 2 days a week in the office is required



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