Customer Service Representative

6 days ago


Bolingbrook, Illinois, United States Heritage Grocers Group Full time
Job Description

At Heritage Grocers Group, we value absolute integrity, respect, and collaboration. Our team is comprised of smart and highly driven individuals united in purpose to serve one another.

We offer opportunities for growth, both professionally and personally, in a supportive and dynamic environment. As a valued member of our team, you will work alongside talented colleagues to make a positive impact in our communities.

Position Summary:

The Customer Service Representative/Retail Operations Coordinator delivers exceptional customer service while maintaining a clean and safe store environment. This role is critical in ensuring customer satisfaction and encouraging repeat business.

Essential Duties and Responsibilities:
  • Operate front-end equipment, including registers, calculators, and scanners.
  • Oversee self-checkout units and demonstrate personal customer service excellence.
  • Serve multiple customers simultaneously and anticipate potential issues.
  • Monitor scanning activity to ensure accuracy.
  • Invite customers to use self-checkout lanes when lines are forming in other lanes.
  • Dedicate to meeting expectations of internal and external customers, demonstrating care and compassion for people.
  • Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
  • Responsible for maintaining a well-presented work area, adhering to uniform personal appearance, and engaging in safe work practices.
  • Perform all other duties as assigned.
Skills and Qualifications:
  • Customer service and retail experience are desirable.
  • Bilingual skills in Spanish and English are preferred.
Physical Demands and Work Conditions:
  • Walking: Continuously throughout the shift, while moving about the store and handling merchandise.
  • Standing: Continuously throughout the shift.
  • Lifting: Ability to lift up to 20 pounds and occasionally lift up to 30 pounds.


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