Customer Service

4 weeks ago


Bolingbrook, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service

Pay Range: $12/hr. - $14.50/hr on W2

Duration: 6 months 

Location: Bolingbrook, IL 60440

Job Description:

  •  Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons], fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call.
  • Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.

Essential Functions:

  • Key external customer and salesperson orders into Order Entry in SAP.
  • Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured at Glazer.
  • Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection.
  • Update customer master record information.
  • Write/key customer and salesman pick-ups.
  • Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer.
  • Communicate effectively and with results at all critical steps in the fulfilment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery).
  • Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfilment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.



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