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Customer Service
4 weeks ago
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service
Pay Range: $12/hr. - $14.50/hr on W2
Duration: 6 months
Location: Bolingbrook, IL 60440
Job Description:
- Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons], fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call.
- Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.
Essential Functions:
- Key external customer and salesperson orders into Order Entry in SAP.
- Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured at Glazer.
- Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection.
- Update customer master record information.
- Write/key customer and salesman pick-ups.
- Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer.
- Communicate effectively and with results at all critical steps in the fulfilment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery).
- Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfilment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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