Automotive Customer Service Consultant
2 weeks ago
Company Name: Christian Brothers Automotive
We Provide:
- Weekends Off for Family and Personal Time
- Paid Time Off, Holidays, and Bonus Opportunities
- Comprehensive Healthcare, Dental, and Vision Plans
- Retirement Savings Plan with Employer Contributions
- Local Ownership with Daily Onsite Presence
- Continuous Training and Career Development Opportunities
- Employer-Sponsored Financial Wellness Programs
- Access to Employee Rewards Program
- Ongoing Learning through the CBA Training System
As an Automotive Customer Service Consultant at Christian Brothers Automotive, you will be the primary point of contact for our guests seeking assistance with their vehicle needs. Your role is crucial in fostering strong relationships with our clientele, as you guide them through their service experience.
Your responsibilities will encompass managing the complete service process, ensuring guests are informed about their vehicle's status, and confirming their satisfaction before they depart.
Key Responsibilities- Welcome each guest with warmth and professionalism
- Clearly present optimal solutions for vehicle repairs in an understandable manner
- Effectively manage the workflow within the service center
- Consistently recommend services while upholding honesty and integrity
- Maintain a positive and collaborative team environment
- Communicate professionally over the phone
- Establish long-lasting relationships with guests, team members, and suppliers
- Coordinate and participate in guest service activities
- Assist with guest transportation and parts pickup as necessary
- Collaborate with colleagues to support team objectives
- Valid driver's license
- Acceptable driving record per insurance standards
- Proficient in Windows-based software and automotive applications
- Experience in automotive customer service and sales
- High school diploma or equivalent required
- Preferred minimum of 5 years of relevant experience
- Dependable attendance for a Monday to Friday schedule
- Ability to remain on your feet for most of the workday
- Occasional lifting of items weighing over 50 lbs.
- Ability to maintain a brisk pace in a busy environment
This role is based in a recognized automotive service center.
Christian Brothers Automotive, established in 1982, is committed to delivering transparent and high-quality auto repair services with a focus on people. Our locations are equipped with advanced diagnostic tools and provide technicians with consistent workloads and training opportunities.
Your information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, adhering to 'At-will' employment practices.
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