![American Chrome Company](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
4 weeks ago
American Chrome Company (ACC) is actively seeking a Customer Service Supervisor to join our growing organization. The successful candidate will be responsible for building and coaching a strong team that delivers customer service excellence to support our organizational growth. You will play a collaborative role in growing and implementing standards and processes, delivering training, developing KPIs and reporting structure. This position is on-site at our Bolingbrook, IL location, Monday through Friday.
Responsibilities
- Oversees and assesses customer service team activities, provides training in all areas of customer service, plans and executes KPIs, develops reporting dashboards and works cross-functionally to support existing and new customer programs
- Identifies opportunities to update or improve customer service procedures and makes recommendations
- Provides customer service team with regular performance feedback
- Develops and implements customer satisfaction surveys
- Assists customer service team with duties where required
- Investigates and solves customer service escalations
- Creates and refines SOP documentation on all departmental activities
- Performs additional duties as needed
Education and Experience
- High school diploma, GED, or suitable equivalent
- Associates or Bachelors in Business Administration or related fields preferred
- 3-5 yrs. customer service experience
- 1+ years of supervisory experience
.
Skills
- Proven track record of successful people leadership
- Excellent verbal and written communication skill
- Extensive knowledge of customer service procedures and principle
- Organized with attention to detail
- Ability to resolve customer complaints and issues while maintaining a professional demeanor
- Ability to coach and mentor customer service representative
- Proficient in Microsoft Office Suite or related software
About
ACC
American Chrome Company is proud to provide premium quality OEM grade heavy truck accessories for over 30+ years. Founded in 1983, American Chrome Company has worked hard towards becoming a recognized leader in supplying the heavy- and light-duty truck and RV industries. Quality is not just a word we use, it is the defining difference in how American Chrome manufactures our products and why our customers have made us one of the most successful chrome, stainless steel, and PC / ABS plastic suppliers in North America.
ACC is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected
class.
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