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Senior Learning and Development Strategist

1 month ago

San Antonio, United States American Payroll Institute Inc Full time
Job DescriptionJob Description

Summary/Objective

The Senior Learning and Development Strategist serves as the strategic thought leader for innovating new products and services on behalf of PayrollOrg (PAYO). The successful candidate is adept at identifying and developing organic market solutions from concept to execution. The Senior Learning and Development Strategist operates in a cross functional, business solution driven environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Identifies marketplace needs through comprehensive market research and analysis. This process includes engaging industry experts, advisory groups, committees, conferences, subject matter experts, and member/customer community to address the emerging and changing educational requirements of payroll industry practitioners.
  • Provides conceptual leadership in the development of professional learning, and new products and services.
  • Prepares and presents product business cases, including project scopes, cost/benefit analyses, ROI, and program viability.
  • Develops initial content, then partners with instructional design team to bring materials to fruition.
  • Assesses program success and recommends enhancements, improvements, or sunsetting based on performance outcomes.
  • Relies on data and information, both qualitative and quantitative, to deeply analyze and understand customer and business needs.
  • Leads cross-functional teams to develop learning programs from concept to execution.
  • Serves as project manager, develops project roadmaps and ensures on-time delivery.
  • Maintains knowledge of professional and industry trends, emerging trends, and partnerships that can enhance PAYO’s offerings and integration capabilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong knowledge in product development and business management concepts.
  • Excellent communication and interpersonal skills
  • Strong project management skills.
  • Strong data-driven analytical skills - ability to provide high quality, efficient, creative solutions to complex problems.
  • Demonstrated ability to work effectively with cross-functional teams and manage products through the entire lifecycle.
  • Ability to think strategically and balance customer and business needs.
  • Ability to identify market trends and needs.
  • Ability to create and articulate compelling and persuasive presentations.
  • Ability to travel as needed.

Required Education and Experience

  • Bachelor’s degree with 3 years of product management experience in product or 5 years of product management experience.
  • Experience creating artifacts such as user stories, functional requirements, and business requirements for products and features.
  • Comfortable conducting customer interviews to understand customer needs.

Preferred Education and Experience

  • Experience with membership or association environments.
  • Knowledge of current trends in education, specifically in content development and instructional design, is highly desirable.

Certificates, Licenses, Registrations

  • Not required.

Supervisory Responsibilities

  • This position has no direct reports

Internal and External Interfaces

  • Internal: Key stakeholders of PAYO with regular interaction with Art, Executive and Leadership team, Education, Instructional Design, Marketing, Publications, Public Relations, Website, and Vendor Relations teams.
  • External: Customer, Members, Sister Organizations, Subscribers, Vendors, Suppliers.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; collects and researches data.
  • Business Acumen - Understands business implications of decisions.
  • Change Management - Develops workable implementation plans; monitors transition and evaluates results.
  • Ethics - Works with integrity and ethically; upholds organizational values.
  • Initiative - Seeks increased responsibilities; looks for and takes advantage of opportunities.
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
  • Interpersonal Skills - Maintains confidentiality; works well individually or collaboratively.
  • Judgment – Demonstrates sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.
  • Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback from other.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; participates in meetings.
  • Organizational Support - Follows policies and procedures; supports organization's goals and values.
  • Planning/Organizing - Prioritizes and plans work activities; sets goals and objectives.
  • Problem Solving - Gathers and analyzes information skillfully.
  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Quality Management - Demonstrates accuracy and thoroughness.
  • Strategic Thinking - Develops strategies to achieve organizational goals; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires prolonged sitting, walking, and standing depending on the job tasks with bending, stooping, pulling, pushing, crouching, and stretching, and lifting to 20 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other technology equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Prolonged exposure to computer monitors. Office work is performed in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.