Resort Manager

2 months ago

Charlottesville, United States Pet Paradise Full time
Job DescriptionJob DescriptionAt Pet Paradise, we are passionate about pets Our team members ensure our furry friends receive extra loving care and focused attention in a safe and entertaining environment. Dog boarding is just the beginning of what we do The relationships you build with pets and their parents make work fun and rewarding. Plus, we offer top-notch benefits:
  • Complimentary Pet Day Camp and Boarding
  • Discounts on grooming and veterinary care at all our locations and clinics

We also provide career development opportunities, including:

  • Unleashed Leadership Academy: Management training program
  • STRIVE Scholarship Programs: Start a career in veterinary services
  • Grooming Academy: Become a professional groomer
  • Canine Training Roles: Expand your skills as we grow this service

We love what we do and are committed to giving our employees the tools to grow and succeed.

Position: Resort Manager - Charlottesville Location

We are seeking a Resort Manager to lead the daily operations of our resort, focusing on staff management, customer experience, sales performance, and guest care and safety.

Essential Functions:
  • Lead the resort team through daily operations, maintaining standards of conduct, cleanliness, and safety
  • Manage resort staffing by creating schedules, communicating staffing needs, and handling hiring and terminations
  • Train and coach resort team members, recognizing and developing talent
  • Communicate effectively with resort, regional, and corporate teams, and partner with regional maintenance on building issues
  • Maintain excellent customer service metrics, including NPS and online reviews
  • Utilize financial tools and reports to identify and address sales and performance trends
  • Manage labor costs, payroll, and inventory of supplies
  • Organize and maintain policies and procedures for both back-of-house and front-of-house operations
  • Assist new and current team members with required training and ongoing development
  • Prepare and deliver annual performance reviews on a timely basis
Qualifications:
  • 3-5 years of management experience overseeing 20-30 employees
  • Strong leadership, communication, and collaboration skills
  • Experience with interviewing, hiring, and evaluating candidates
  • Excellent organizational, time management, and multitasking skills
  • Comfortable around dogs of all sizes and able to lift up to 60 lbs
  • Flexible schedule, including days, nights, weekends, holidays, and peak times
  • Valid driver’s license and working motor vehicle
Education and Experience:
  • Associate’s degree or equivalent from a two-year college or technical school, or minimum two years of related experience
  • Previous experience in animal care preferred
  • Prior management experience in retail, restaurant, hospitality operations, or similar
  • Basic computer skills, including Microsoft Office Suite
Perks & Benefits:
  • Complimentary Pet Day Camp – Bring your dog to work
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off (full-time and part-time status)
  • 401(k) with company match
  • Health, Dental, and Vision Insurance (full-time status)
About Pet Paradise

Pet Paradise is dedicated to providing premium care to pets, ensuring they live the happiest, healthiest, and longest lives possible. Our brand offers resort-style pet day camp, professional grooming, low-stress veterinary care, and overnight boarding that feels like home. With over 60 locations in 11 states, we continue to expand across the United States.

Equal Opportunity Employer

We are a drug-free, smoke-free, equal opportunity employer. Company policy and federal and state laws forbid discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin.

Join us at Pet Paradise and be part of a team that truly cares about pets and people

Powered by JazzHR

sJRuoYV1E0

  • Wedding and Event Sales Manager

    3 weeks ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionThe role of the Wedding and Event Sales Manager is to generate leads for both the Birdwood Mansion (opening late 2025) and Boar's Head Resort. A significant emphasis will be placed on generating leads from the high-end wedding market and the corporate and social group markets. A strong focus will be developing relationships...

  • Wedding and Event Sales Manager

    2 months ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionJOB OVERVIEW: The role of the Wedding and Event Sales Manager is to generate leads for both the Birdwood Mansion (opening late 2025) and Boar's Head Resort. A significant emphasis will be placed on generating leads from the high-end wedding market and the corporate and social group markets. A strong focus will be developing...

  • Human Resources Manager

    1 week ago

    Charlottesville, United States The Boar's Head Resort Full time $69,000 - $75,000

    Job DescriptionJob DescriptionThe Human Resources Manager position will assist in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and assisting management with the development, implementation of human resources strategies, worker's compensation, policies and initiatives. Additionally, he/she will...

  • Leisure and Social Events Sales Manager

    4 days ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionThe role of the Leisure and Social Events Sales Manager is to generate leads for both the Birdwood Mansion (opening late 2025) and Boar's Head Resort. A significant emphasis will be placed on generating leads from the high-end wedding market and the corporate and social group markets. A strong focus will be developing...

  • Leisure and Social Events Sales Manager

    1 day ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionThe role of the Leisure and Social Events Sales Manager is to generate leads for both the Birdwood Mansion (opening late 2025) and Boar's Head Resort. A significant emphasis will be placed on generating leads from the high-end wedding market and the corporate and social group markets. A strong focus will be developing...

  • Beverage Manager

    3 months ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionJOB OVERVIEW:The Beverage Manager will be the tourism expert in charge of planning the beverage order. You will be responsible for overseeing the selection, purchase, and stocking of beverages for the resort outlets. As the beverage manager, your job duties will include checking and replenishing storeroom inventory, placing...

  • HR Manager

    2 months ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionThe HR Manager - Engagement and International Recruitment is responsible for developing and implementing strategies to enhance employee engagement and satisfaction, as well as overseeing the recruitment process for international candidates. This role involves creating programs to foster a positive work environment, improving...

  • Customer Service Supervisor

    2 days ago

    Charlottesville, Virginia, United States Massanutten Resort Full time

    Job SummaryThe Loan Servicing Team Lead serves as a strategic liaison between management and staff to lead, coach, and develop the Loan Servicing team. The Team Lead directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives.Key ResponsibilitiesOperational Management:Manage the daily...

  • Pro Shop Sales Associate

    4 hours ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Pro Shop Sales Associate to join our team at The Boar's Head Resort. As a Pro Shop Sales Associate, you will be responsible for providing exceptional customer service, selling pro shop merchandise, and managing the day-to-day operations of the Pro Shop.Key ResponsibilitiesCustomer Service:...

  • Guest Services Attendant

    2 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Position OverviewAs a Guest Services Attendant, you will play a vital role in ensuring a welcoming and seamless experience for our guests at The Boar's Head Resort. Your responsibilities will include:Welcoming Guests: Greet and guide guests upon their arrival and departure, ensuring they feel valued and attended to.Luggage Management: Efficiently handle and...

  • Call Center Supervisor/Loan Servicing

    3 months ago

    Charlottesville, United States Massanutten Resort Full time

    Job Details Description Massanutten Resort Great Eastern Resort Corporation Job Summary The Supervisor, Loan Servicing serves as a strategic liaison between management and staff to lead, coach, and develop the Loan Servicing team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and...

  • Guest Services Specialist

    5 days ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our service offerings at Boar's Head Resort. As an essential part of our organization, you will play a vital role in delivering outstanding service to our clientele while maintaining our esteemed standards of quality and elegance. Your...

  • Guest Services Specialist

    5 days ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our service excellence at Boar's Head Resort. As an integral part of our team, your primary focus will be on delivering outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your responsibilities will...

  • Guest Services Specialist

    1 week ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our service excellence at Boar's Head Resort. In this pivotal role, you will be instrumental in delivering outstanding service to our clientele while maintaining our esteemed standards of luxury and quality. Your responsibilities will encompass managing...

  • Director of Banquets

    2 months ago

    Charlottesville, United States The Boar's Head Resort Full time

    Job DescriptionJob DescriptionThe Director of Banquets will have operational and financial responsibility for the overall Banquet operation. He/she oversees the overall organization, ensuring the implementation and consistency of the resort standards.Essential Job Functions:Provide leadership and support for all Banquet Managers and colleagues.Trains,...

  • Guest Services Specialist

    1 week ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our hospitality team, your primary focus will be to deliver outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your responsibilities will...

  • Luxury Guest Services Coordinator

    5 days ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance the service quality at Boar's Head Resort. As an essential part of our team, your primary responsibility will be to deliver outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your duties will include...

  • Guest Services Specialist

    5 days ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our team, you will play a pivotal role in delivering outstanding service to our guests while maintaining our esteemed standards of quality and luxury. Your responsibilities will...

  • Beverage Operations Supervisor

    1 week ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Job OverviewPosition Summary:The Beverage Manager is the key authority responsible for the strategic planning and management of beverage procurement and service. This role involves overseeing the selection, acquisition, and inventory management of beverages across various resort outlets. Responsibilities include monitoring stock levels, placing orders with...

  • Lodging Operations Supervisor

    2 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Position Overview:We are in search of a dedicated Lodging Operations Supervisor who will collaborate with management to oversee the daily functions of the Lodging Department. Key Responsibilities:This role requires a proactive supervisor who is team-oriented and ready to engage directly with staff and department leaders. It is essential to ensure effective...