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Telephone Office Administrator

3 months ago

Westminster, United States Pillar to Post Full time
Job DescriptionJob Description

Come work for a great company helping people live their dream of buying a home We are the leading home inspection company in North America and Colorado. Our goal is to make the home inspection experience educational and easy for our customers. Our front line telephone office administrator is responsible for the critical first contact component of our business. We are currently seeking an energetic, outgoing, individual who thrives in a dynamic and fast-paced environment.
Required Skills: Confident and energetic individual who is eager to learn and enjoys a variety of work challenges. Attention to details and accuracy is a must to succeed in this position. Ability to provide a high level of customer service while working in a fast paced office environment. Maintain accurate records of all communications. Handling confidential information. Ability to multi-task while engaged in a variety of duties. Keep up-to-date on changes in policies, procedures, and service/brand offerings. Excellent Communication. Listen and question effectively, possess a great phone manner and show great attention to detail. Communicate calmly and effectively with customers, real estate agents and team members.

The position is 5 days per week, alternating working Friday or Saturday each week. 

Benefits:

  • holidays off paid
  • 401K
  • 2 weeks paid vacation per year
  • employer is open to working remotely

Responsibilities

  • Daily duties of the position are to answer a high volume of incoming phone calls to schedule home inspections.
  • Able to engage with customers and build rapport.
  • Communicate effectively with customers in order to establish how they can best be assisted.
  • Computer Skills: General computer knowledge, good typing speed, e-mail, web experience. Microsoft Office (Word, Excel, Outlook, Google Drive.)
  • Easily adapt to change, well organized, flexible, and able to work in a fast-paced environment.
  • Motivated to achieve goals, able to work well independently and connect with clients.
  • Work two or more different projects/tasks.
  • Able to effectively analyze and troubleshoot to solve problems
  • Effective use of social media and additional marketing.
  • The confidence to work independently and able to make tough decisions

Qualifications

  • Minimum Education/Experience Requirements: High School Diploma and additional training/college a plus 2-3 years of administrative, fulltime, work experience in progressively increasing capacities