Current jobs related to Customer Success Specialist - Nashville - The Concinnity Company

  • Customer Success Specialist

    4 weeks ago

    Nashville, Tennessee, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our Greenline Software team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the successful implementation of our software solutions.Key ResponsibilitiesDevelop a deep understanding of our customers' veterinary...

  • Customer Success Representative

    2 weeks ago

    Nashville, Tennessee, United States ELECTRONICS RENEWAL LLC Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team at Electronics Renewal LLC. This role will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and requests in a timely and professional mannerWork closely...

  • Customer Success Manager

    3 weeks ago

    Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...

  • Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...

  • Customer Success Manager

    4 weeks ago

    Nashville, United States Barn2Door INC Full time

    Customer Success Manager - Farmers About Barn2Door is a high growth food+tech startup based in Nashville, TN. We build software for Independent Farmers to create and promote their brand, sell online and in-person, and save time managing their business. We are the market-leading software solution (SaaS) to help independent Farmers run successful businesses in...

  • Customer Success Specialist

    4 weeks ago

    Nashville, Tennessee, United States ELECTRONICS RENEWAL LLC Full time

    Job DescriptionThis role will work closely with Sales and Operations to provide exceptional product and service support. We are seeking a forward-thinking individual who wants to grow into an account management, procurement, data analytics, or operations support role.Responsibilities:Respond to customer inquiries and requests via telephone, email, and...

  • Customer Success Executive

    7 days ago

    Nashville, Tennessee, United States HealthEdge Full time

    About the RoleThe Customer Success Executive plays a critical role in maintaining and advancing the overall customer relationship at HealthEdge. This involves speaking to how our solutions can solve and advance our customers' critical business objectives over time.The ideal candidate will have proven experience facilitating the successful adoption of a new...

  • Customer Success Manager

    3 days ago

    Nashville, Tennessee, United States Verint Systems Full time

    Customer Success ManagerAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver...

  • Customer Success Manager

    1 week ago

    Nashville, Tennessee, United States RaySecur Full time

    Job Title: Customer Success ManagerRaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.Key Responsibilities:Customer Onboarding: Manage and facilitate the onboarding of new...

  • Customer Success Representative

    1 week ago

    Nashville, Tennessee, United States SomethingInked Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Something Inked. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer satisfaction.Key ResponsibilitiesClient...

  • Customer Success Manager

    3 days ago

    Nashville, Tennessee, United States INGENIOUS Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at INGENIOUS.BUILD. As a key member of our customer-facing team, you will be responsible for managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the...

  • Client Operations Success Specialist

    1 week ago

    Nashville, Tennessee, United States Lucent Health Solutions, Inc. Full time

    Client Operational Success SpecialistLucent Health Solutions, Inc. is seeking a highly skilled Client Operational Success Specialist to join our team. This role is crucial in enhancing operational success and client satisfaction.The ideal candidate will have strong expertise in both Eligibility and Claims Functions, with excellent communication skills and...

  • Enterprise Customer Success Manager

    3 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...

  • Enterprise Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our mission is to modernize the field service industry, helping to secure the livelihoods of hard-working tradespeople by addressing the challenges they face through cutting-edge technology.Position OverviewWe are seeking an...

  • Enterprise Customer Success Manager

    1 month ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders—OEMs, contractors, technicians, and customers.We leverage data from current and...

  • Enterprise Customer Success Manager

    1 month ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a pioneering provider of technician-first technology for commercial and residential field service companies. Our platform seamlessly connects every aspect of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers. By...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, United States Jobscore (Aurelio Neto) - DE Full time

    ** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa or engage with International Consultants at this time. ** About XOi Technologies: XOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our...

  • Enterprise Customer Success Manager

    1 month ago

    Nashville, United States XOi Technologies Full time

    Job Description ** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa or engage with International Consultants at this time. **About XOi Technologies: XOi Technologies is a leading provider of technician-first technology for commercial and residential field service...

Customer Success Specialist

5 months ago

Nashville, United States The Concinnity Company Full time
Job DescriptionJob Description

About The Concinnity Company and its software, Cloud Concinnity®:

Cloud Concinnity® is the most functional and comprehensive clinical trial oversight software on the market: a single, secure platform where all meetings, documents and processes can be centralized, automated and monitored, generating a complete audit trail. We are passionate about our role in bringing life changing treatments to market more quickly, safely and efficiently. Concinnity was founded by two experienced female industry executives. Based in Nashville, our team of exceptional healthcare and technology talent is located throughout the south and northeast.

Who We're Looking For:

We're looking for a Customer Success & Implementation Specialist to manage the implementation/customization process for an assigned client list, working directly with new customers to identify, prioritize and manage implementation needs, including training needs to achieve successful customer onboarding, product adoption, and continued engagement. We’re looking for a motivated team member who is a professional and genuine communicator, has a technical aptitude, and the flexibility to help with a variety of projects in a dynamic start-up environment where change is the only constant. If you have a passion for delighting customers and enjoy collaborating on new ideas with industry leaders, this is the role for you

Here's what you'll be doing:

  • Develop an extensive working knowledge of the Cloud Concinnity® platform
  • Guide accounts through a successful implementation and on-boarding process, ensuring desired account outcomes are met
  • Ensure implementation and training milestones are met on time
  • Engage accounts through regular strategic touch-points to drive product adoption and continued engagement
  • Help train new users on how to effectively use key product features
  • Help improve and scale implementation and training processes and methods
  • Provide exemplary support and service to all customers
  • Collaborate with the technical team to plan, track and implement any development requirements for your assigned accounts
  • Contribute to other Customer Success projects and initiatives as assigned

Here's what you'll need to know/have:

Required

  • Can master new technology quickly, and effectively communicate technical information in non-technical terms
  • Can effectively manage projects and create organized plans that ensure account success pre and post implementation
  • Can work with assigned accounts to plan and carry out implementation of customized deliverables, deliver product training sessions in person and via web conference
  • Can build effective account relationships and establish a user feedback loop that reports to the development team requests for product enhancements
  • Can work cross-collaboratively and communicate effectively with different personalities and job functions
  • Can manage simultaneous software implementations for multiple clients
  • 3-5 years of experience in customer success
  • A bachelor's degree or associate's degree with equivalent experience

Nice to have

  • Experience in SaaS
  • Ability to create training videos and other training materials
  • Clinical trial knowledge or experience

Benefits & Perks

At The Concinnity Company, we challenge ourselves, support each other’s professional growth, and have fun along the way. These are the values that guide us every day: Lean In, Improve Continually, Take Responsibility, Engage Authentically, and Show Gratitude. We offer competitive compensation and a generous benefits package.

Powered by JazzHR

H3pApxA2oQ