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Bilingual - English/Spanish Inbound Customer Service
2 months ago
This is a remote position.
About the ClientThe nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. The client base comprises state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. Offers a complete outsourcing solution to their clients.
What to Expect
Here are the scope of services one can expect to handle on a daily basis for the Program:
• This is a bilingual opportunity for English/Spanish speakers. Service Partners will need to speak Spanish fluently and pass an assessment in Spanish.
• Please note: all systems, certifications, and documentation are in English. However, Service Partners will need to assist customers in Spanish.
• Assist members:
- With transportation to and from appointments.
- In resolving issues with previous appointments.
- With a transportation recovery where a scheduled trip has failed.
- With benefits eligibility.
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments to effectively address and resolve transportation and eligibility issues
RequirementsCapabilities of Top Performing Service Partners for this Program
- Fluent in English and Spanish
- This is a best-fit opportunity for Service Partners who want to service Monday - Friday from 9:00 a.m. – 5:00 p.m. ET - as 90% of intervals offered fall in this window.
- Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
- Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
- Display patience, empathy, ability to manage stress, and ability to work under pressure.
- Demonstrate excellent writing and verbal communication
BenefitsAffordable PPO Healthcare and Dental Options Available
