Inbound Customer Service

2 months ago


Katy, United States Kirsten and Associates Full time
Job DescriptionJob Description

This is a remote position.



Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.

What to Expect

On a daily basis for the Program:

  • Serve as an initial point of contact on banking inquiries and concerns.
  • Provide support for existing and prospective clients via inbound telephone calls.
  • Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  • Identify cross-sell opportunities and make referrals as appropriate.
  • Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.


RequirementsCapabilities of Top Performing Service Partners for this Program

  • Outstanding Prioritization skills
  • Display patience and empathy
  • Skilled and efficient in writing and verbal communication
  • Provide knowledgeable, friendly, and eloquent customer service


BenefitsAffordable PPO Healthcare and Dental Options Available



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