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Bilingual (Spanish) Call Center Supervisor
3 months ago
To be successful as a bilingual customer service representative supervisor, you should exude confidence and composure when assisting customers. Ultimately, an excellent bilingual customer service representative will continuously brainstorm ways to provide a more pleasant and efficient service to customers.
Shift Hours:
- Monday to Friday: 9:00 AM - 7:00 PM
- Saturday: 10:00 AM - 3:00 PM
Bilingual (Spanish) Call Center Supervisor Requirements:
- Entering sales orders in the CRM system, collecting payments via credit card, cash, venmo, etc.
- Strong computer skills, Google Calendar, WhatsApp, social media, Google Chat, strong phone etiquette
- Addressing queries, complaints, and recommendations furnished by customers
- Cashiering experience, daily deposit verification
- Monitoring call and mail histories to ensure that all customers have been assisted
- Processing exchanges and refunds in ways congruent with our policies.
- Solid awareness of your skillset and willingness to refer customers for help, as needed
- Processing returns and exchanges
- Memorizing prices and features of each promotional offer
- Professional, courteous, and forbearing
- Ability to craft professional emails.
- Active listening skills and attention to detail
- Strong leadership skills, ability to motivate team members to meet sales quotas
- Minimum of 1 year or more of previous relevant leadership or supervisory experience is required
- Successful previous experience in call center, strong customer service skills, strong organizational skills, crossed trainable in the front desk retail and warehouse on as needed basis
- Manages a team of call center representatives to ensure customer satisfaction and high service standards.
- Passion and enthusiasm for helping people, strong upselling skills
- Demonstrate the ability to communicate at all levels with customers and co-workers
- Bilingual (Spanish is necessary)
Perks
- Direct Hire Opportunity
- PTO (5 days) after 1 year of service
Our values are:
- Passion - We’re people people, fueled by helping others achieve their goals. Together, we can shape a better future for our team, talent, and clients.
- Empowerment - We all create and seek opportunities to learn and grow. By sharing knowledge and leading with empathy, we have a greater collective capacity for action and impact.
- Ownership - We all take initiative to improve our company, use good judgment, and look to the long term.
- People First - We always start with our customers (talent and clients) and actively work to earn their trust and exceed their expectations.
- Leadership - We are all servant leaders responsible for staying connected to the details, insisting on the highest standards, and developing other leaders.
- Execution - We start with yes and figure out how with a sense of urgency. We fight for simplicity, rise to the occasion, and never settle when set back.
