Bilingual Insurance Customer Service

4 months ago

Katy, United States Ed Perez - State Farm Agency Full time
Job DescriptionJob Description

Ed Perez – State Farm Agency, located in Katy, TX, has an immediate opening for a Bilingual Insurance Customer Service Representative. We are looking to hire an experienced property and casualty professional who is licensed, or would be willing to become licensed, for the role of Customer Service Representative.


As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life insurance. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


Responsibilities include but not limited to:

  • Establish and develop customer relationships and follow up with customers
  • Provide prompt, accurate, and friendly customer service
  • Respond to inquiries regarding insurance vailability, eligibility, coverages, policy changes, claim submissions, and billing verification
  • Become familiar with products, services, and systems
  • Contribute to agency success through promoting new business, cross-selling, and new initiatives
  • Work with the agent to establish and meet marketing goals


Requirements:

  • Bilingual (Spanish/English) preferred
  • Property & Casualty and Life Insurance licenses (must be able to obtain)
  • Strong verbal/written communication and interpersonal skills
  • Good operational computing skill (Microsoft Office, Microsoft Windows, Internet Browsers)
  • Work well with teammates to ensure seamless customer experience
  • Confident self-starter who works well independently
  • Strong analytical and problem-solving capabilities
  • Ability to multi-task
  • Strong organizational skills
  • Client focused
  • Clean background


What we provide

  • Base Salary plus higher than average bonus opportunities
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

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