Senior Operations Manager

Title: Senior Operations Manager

Location: Chicago Time Out Market

Department: Operations 

Reporting to: General Manager

Role overview

We love what we do – and it shows Time Out Market is the division of Time Out that brings our good and cultural experiences to life for our guests, readers and clients.

Our Sr Ops Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations

• Focus on succession management, training and, development of all TOM employees

• Delegate responsibility to the management team as needed and enforce existing policy consistently

• Supports and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team

• Supports in the weekly schedule for both TOM staff and contracted staff

• Supports payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries

• Develop and implement operating standards, policies, and procedures to be followed by the management team

• Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams

• Supports in the assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary

• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information

• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees

• Interact with all department personnel, restaurant staff and Vendor staff as needed

• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams

• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations

• Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness

• Develop and implement cost-saving and profit-enhancing measures

• Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff

• Monitor guest satisfaction on all levels, including social media platforms

• Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

Skills:

• Must have strong problem-solving skills

• Ability to lead by example

• Ability to act in a professional manner always

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to write reports, business correspondence, and procedure manuals

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

• Ability to handle a fast-paced, busy, and somewhat stressful environment

• Ability to work under pressure and meet deadlines

Additional functions:

• Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans

• Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings

• Participate in community events

• Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use

• Keep work area clean and organized

• Ensure confidential documents are kept in a secured area

• Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization

• Complete other duties as assigned by the General Manager

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards

• Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs

• Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control

• Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws

• Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements:

• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Proof of eligibility to work in the United States

Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work environment in both restaurant and traditional office environment (minimum 8 hour days on-site)

• Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

• Work varied shifts to include days, nights, weekends and holidays

Culture Fit:

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender

reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.